IT Administrator (Email & Office 365)

eBay; Toronto; On-site; CAD 102,000 - 137,000; Full time

Benefits offered by this job

RRSP eligibility

Paid time off

Parental leave

Job summary

eBay's ITSS Collaboration Services Team empowers employees to connect, communicate, and collaborate across geographies by delivering secure, scalable platforms such as Microsoft 365, Slack Enterprise Grid, and Google Workspace.

As a Collaboration Administrator, you will own and optimize these tools, drive AI-enabled enhancements, and partner with global teams and vendors to align solutions with business goals—while maintaining strong security, reliability, and user-centric experiences.

Qualifications

• Hands-on experience administering and supporting enterprise deployments of Microsoft 365, Google Workspace, and Slack.
• Deep expertise operating large-scale email environments with Exchange Online and Cisco Cloud Email Security, including DKIM/DMARC/SPF.
• Experience building, integrating, and supporting secondary collaboration SaaS platforms in a sophisticated enterprise environment.
• Ability to participate in a 24x7 on-call rotation and communicate technical topics to non-technical audiences.
• Collaborative approach with a focus on security, reliability, and inclusive user experiences.

Responsibilities

• Deliver secure, scalable, and reliable collaboration experiences for employees worldwide by administering, monitoring, and optimizing platforms including Microsoft 365, Slack Enterprise Grid, Google Workspace, and Cisco Cloud Email Security.
• Drive adoption and effective use of adjacent collaboration tools such as Monday.com, Lucid, Figma, and Smartsheet—leveraging AI integrations where appropriate—to improve productivity and strengthen team connectivity.
• Enhance eBay’s security posture by defining and implementing proactive security policies, managing email authentication standards, and leading timely incident response and remediation across collaboration platforms.
• Increase operational maturity by mentoring peer support teams, creating clear documentation and runbooks, and sharing standard methodologies that improve consistency and quality of support.
• Align collaboration platform strategy with eBay’s business priorities by working closely with multi‑functional partners and vendors to evaluate needs, propose solutions, and influence roadmap decisions.
• Lead effective change and release management for collaboration technologies, translating technical updates into user‑friendly experiences and communications that protect business continuity.

Skills

Microsoft 365

Google Workspace

Slack Enterprise Grid

Email security

APIs integration

On-call rotation

Security governance

Tools

Monday.com

Lucid

Figma

Smartsheet

Job description

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

• Must Reside in Ontario **

About The Team And The Role

The ITSS Collaboration Services Team empowers eBay employees to connect, communicate, and collaborate seamlessly across functions and geographies by providing secure, intuitive collaboration environments. We design and operate solutions on platforms like Slack, Microsoft 365, and Google Workspace that drive efficiency and help teams deliver on eBay’s business goals. Our culture values innovation, work/life balance, and cross-team partnership, giving you the opportunity to make a global impact while working in a supportive, inclusive environment where diverse perspectives are encouraged and celebrated.

As a Collaboration Administrator, you will be a hands‑on owner of our enterprise collaboration platforms, shaping how employees work together every day. You will manage and optimize tools such as Microsoft 365, Slack Enterprise Grid, Google Workspace, and Cisco Cloud Email Security, while bringing insight into industry trends and emerging technologies, including AI, to continuously improve employee experiences. You will partner closely with other IT teams, business units, and external vendors to ensure our collaboration strategy and solutions are aligned with eBay’s broader business objectives.

What You Will Accomplish

• Deliver secure, scalable, and reliable collaboration experiences for employees worldwide by administering, monitoring, and optimizing platforms including Microsoft 365, Slack Enterprise Grid, Google Workspace, and Cisco Cloud Email Security.
• Drive adoption and effective use of adjacent collaboration tools such as Monday.com, Figma, Lucid, and Smartsheet—leveraging AI integrations where appropriate—to improve productivity and strengthen team connectivity.
• Enhance eBay’s security posture by defining and implementing proactive security policies, managing email authentication standards, and leading timely incident response and remediation across collaboration platforms.
• Increase operational maturity by mentoring peer support teams, creating clear documentation and runbooks, and sharing standard methodologies that improve consistency and quality of support.
• Align collaboration platform strategy with eBay’s business priorities by working closely with multi‑functional partners and vendors to evaluate needs, propose solutions, and influence roadmap decisions.
• Lead effective change and release management for collaboration technologies, translating technical updates into user‑friendly experiences and communications that protect business continuity.

What You Will Bring

• Hands‑on experience administering and supporting enterprise deployments of Microsoft 365, Google Workspace, and Slack, including configuration, troubleshooting, and optimization.
• Deep expertise operating large‑scale email environments using Exchange Online and Cisco Cloud Email Security, with practical experience implementing and maintaining DKIM, DMARC, and SPF.
• Demonstrable experience building, integrating, and supporting secondary collaboration SaaS platforms such as Monday.com, Lucid Software, Figma, and Smartsheet in a sophisticated enterprise environment.
• Proficiency with AI‑powered agents, MCP servers, and APIs, including managing and governing third‑party app integrations across multiple collaboration platforms.
• Ability to participate in a 24x7 on‑call rotation, with good communication skills to partner optimally with global teams and to explain technical topics clearly to non‑technical audiences.
• A collaborative approach, with a focus on security, reliability, and inclusive user experiences that help all employees do their best work.

Additional Details

The base pay range for this position is expected in the range below:

C$102,400 - C$136,700

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including RRSP eligibility, various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

This job posting relates to an existing vacancy within eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [e-mail]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility.

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