Issues Specialist

Government of Alberta; Calgary; On-site; CAD 77,000 - 100,000; Full time

Job summary

The Government of Alberta is seeking an Issues Specialist – Disability Services in Calgary to manage client and stakeholder issues, coordinate responses with program areas and ministry partners, and support internal and external communications. The role requires strong writing and analytical abilities and experience with Microsoft 365 apps and SharePoint.

You will research information, prepare clear materials, provide communications advice, and support projects, events, and ministerial

Qualifications

• University graduation in a related field with strong writing skills.
• Progressively responsible related experience or equivalency per policy.
• Experience with government or public-sector communications is an asset.

Responsibilities

• Coordinate responses and prepare briefing notes and materials.
• Draft, edit, and review government communications for accuracy and tone.
• Support internal and external communications across ministry teams and partners.
• Monitor issues, track action requests, and report on progress.
• Develop messages, plans, and updates for stakeholders and the public.

Skills

Strong writing and communications

Analytical thinking

Stakeholder coordination

Education

University graduation in a related field

Equivalency options: 1 year education = 1 year experience

Tools

Microsoft 365

Word

Excel

Power BI

SharePoint

Power Automate

Publisher

Teams

Outlook

PowerPoint

Lists

Job description

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Job Title: Issues Specialist – Disability Services
Job Requisition ID: 87814
Ministry: Assisted Living and Social Services
Location: Calgary
Full or Part-Time: Full-Time
Hours of Work: 36.25 hours per week
Permanent/Temporary/Wage: Permanent
Scope: Open
Closing Date: October 30, 2026
Classification: Program Services 3
Salary: $ 2,935.39 to $ 3,850.29 ($76,613 - $100,492/year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities.

Assisted Living and Social Services provides support for seniors, families, and communities, and help Albertans access disability services, financial support, services for the homeless, Continuing Care and other social-based programs. The Ministry supports Albertans through a person-centered, integrated service delivery model that recognizes the unique circumstances, experiences and strengths of individuals and families.

Our culture of care is the foundation of everything we do, embracing every staff member and individual alike, and reflected in every action, interaction, and day-to-day experience. Please review AssistedLiving and Social Services to learn more and what it has to offer.

Role Responsibilities

Are you a skilled writer and communicator who can analyze complex information, coordinate responses, and work effectively with diverse partners?

The Ministry of Assisted Living and Social Services is seeking an Issues Specialist to support Disability Services Delivery. Reporting to the Issues Manager, you will help manage client and stakeholder issues, coordinate responses with program areas and ministry partners, and support internal and external communications.

In this role, you will research and analyze information, prepare clear and accurate written materials, provide communications advice, support projects and events, and respond to enquiries. Your work will help ensure information is timely, consistent, sensitive to client needs, and aligned with ministry policies and priorities.

Responsibilities:

• Coordinating action requests, telephone action requests, briefing notes, input documents, and email or letter responses.
• Working with program areas, ministry partners, and other branches to gather information and prepare complete and accurate responses.
• Reviewing and editing written materials to ensure appropriate style, tone, accuracy, consistency, and responsiveness.
• Tracking action requests and other assignments to completion using internal tracking and reporting systems.
• Monitoring emerging issues, service-delivery concerns, media coverage, regional inboxes, and feedback channels.
• Identifying trends and helping develop timely strategies, key messages, and information updates.
• Providing guidance to staff regarding action-request processes, correspondence, messaging, style, and tone.
• Developing internal communications materials, key messages, communication plans, newsletters, presentations, and digital content.
• Maintaining internal communication platforms, including SharePoint and Microsoft Teams.
• Supporting communication projects, operational planning, quarterly reporting, regional visits, town halls, stakeholder events, and ministerial tours.
• Working with Communications and Public Engagement on external messaging, materials, events, and public-facing information.
• Responding professionally to enquiries from clients, service providers, stakeholders, community partners, and members of the public.

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

• Drive for Results
• Creative Problem Solving
• Agility
• Build Collaborative Environments
• Develop Networks
• Systems Thinking
• Develop Self and Others

Qualifications

Requirements:
University graduation in a related field plus 2 years progressively responsible related experience; or equivalent as described below.
Equivalency: Directly related education or experience considered on the basis of: 1 year of education for 1 year of experience; or 1 year of experience for 1 year of education.
Assets

Experience in the following:

• preparing government or executive-level correspondence and briefing materials.
• working in social services or a public-sector environment.
• supporting stakeholder events, employee events, or communication projects.
• Microsoft 365 applications, including Word, Excel, Outlook, Teams, SharePoint, Lists, PowerPoint, Power BI Power Automate and Publisher.
• tracking, reporting, design, automation, or client-information systems.
• Adobe Creative Suite or creating print and digital communication products.
• Knowledge of privacy requirements and practices.

• Hours of work are 36.25 hours weekly.
• Location: Calgary, AB

Candidates must be eligible to work in Canada. A current work visa is required.

Final candidates will be required to undergo a criminal records check (CRC). Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

• Positive workplace culture and work-life balance.

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Elena Arefevaat [e-mail] .