IS Workforce Manager (Resource Manager)

080 Fidelity Investments Canada ULC; Toronto; Hybrid; CAD 105,000 - 129,000; Full time

Benefits offered by this job

Remote/Hybrid/In-office options

RRSP contribution

Health benefits

Parental leave top-up

Home office equipment allowance

Volunteer time off

Diversity & Inclusion programs

Professional development opportunities

Job summary

Fidelity Canada is seeking an IS Workforce Manager to lead resource planning, forecasting and scheduling across Information Services. You will build resourcing models, analyze capacity, and influence leadership decisions to ensure timely delivery of initiatives.

The role requires university-level education and at least 3 years in resource management, with strong analytics, communication, and stakeholder management. Flexible hybrid work and comprehensive benefits are offered.

Qualifications

• University degree or equivalent experience.
• Minimum 3 years of experience.
• Expert resource management, capacity planning and forecasting for projects and activities.
• Strong organizational and planning skills.
• Excellent data analytics and problem-solving skills.
• Working knowledge of technology services, systems and project management methodologies.
• Excellent written and verbal communication/presentation skills.
• Effective relationship management, influencing, conflict resolution and change management skills.
• Self-starter who can pivot tasks quickly and manage priorities.
• MS Office / O365 experience.
• Nice to have CWPP certification.
• Banking or Finance industry experience preferred.
• Experience with Tableau or other data visualization tools.

Responsibilities

• Outline the best use of time and resources to meet prioritized business needs within the technology portfolio.
• Establish and maintain IS resourcing models, including long- and short-term forecasts.
• Provide IS resource recommendations and influence decisions with IS leadership and other departments.
• Aggregate and analyze data to prepare trends and insights for capacity decisions.
• Monitor resource allocations and report trends to address capacity issues and delays.
• Support executives, directors and managers with forecasting and cost-benefit analysis.

Skills

Resource management

Capacity planning

Forecasting

Data analytics

Communication skills

Tableau

CWPP (nice)

Education

University degree in Accounting/Finance/Business

Tools

Tableau

MS Office / O365

Job description

Job Description Job Posting: IS Workforce Manager

Current work authorization for Canada is required for all openings. This is a full-time regular role. You will be working on a flexible hybrid schedule as part of Fidelity's dynamic working arrangement.

Who We Are

At Fidelity, we've been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we're constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means you'll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You'll have a wide range of opportunities to grow and develop your career in an inclusive environment where you'll feel valued and supported to be your best - both personally and professionally.

What You'll Be Doing

The Project Governance Office (PGO) manages the portfolio of projects for Fidelity Investments Canada (FIC), focusing on prioritization efforts in order to meet FIC's regulatory obligations and strategic business development, and ensure adequate capacity planning for Information Services (IS) and Business resources. The IS Workforce Manager drives solutions and strategies that maximize effectiveness and efficiency in resource planning, forecasting and scheduling. The IS Workforce Manager will leverage organizational and analytical skills to outline the best use of time and resources to meet prioritized business needs within the technology portfolio of initiatives and activities Establish and maintain IS resourcing models, including long and short-term forecasts, and ad hoc modeling to inform IS staffing, budgeting, workload distribution, strategic and tactical leadership decisions, and support achievement of IS objectives to serve the business. Provide IS resource recommendations and help influence decisions/outcomes while building and maintaining key relationships with IS leadership and other business departments. Understand IS workforce related processes in order to aggregate and analyze data to prepare and report trends and insights that inform decisions and strategies to allocate resources to priority projects or initiatives. Continuously improve processes and efficiencies including maintaining robust IS workforce management process documentation and communicating changes to appropriate audiences. Monitor IS resource allocations and performance against key IS activities and projects including identifying unexpected workload or staffing variations, and proactively reporting trends to assist IS management in addressing capacity issues and potential delays in delivering projects or initiatives. Support a wide variety of tasks and requests from IS Executives, Directors, Managers and business stakeholders including resource schedule change/move requests, resource forecasting by IS department / by project and cost-benefit analysis for options to augment current IS resourcing to meet business needs (e.g. contracting, professional services). Other duties as assigned.

What We're Looking For

• University degree (Accounting/Financial/Business Management) or equivalent experience.
• A minimum of 3 years' experience.
• Expert resource management, capacity planning and forecasting for projects and activities.
• Strong organizational and planning skills.
• Excellent data analytics and problem-solving skills.
• Working knowledge of technology services, systems and project management methodologies.
• Excellent written and verbal communication / presentation skills; ability to demonstrate an understanding of business needs and interests and communicate the broader picture to all stakeholders.
• Effective relationship management, influencing, conflict resolution and change management skills.
• Self-starter with the ability to pivot tasks quickly - prioritize and reprioritize to maintain effective and efficient operations as well as ensure expectations are properly managed.
• Expert in Microsoft Productivity Tools (O365, MS Office) work experience.
• Nice to have: Certified Workforce Planning Professional (CWPP).
• Banking or Finance industry related experience is preferred.
• Experience with Tableau or other Data Visualization tool.

Total Rewards That Reflect Your Impact

We believe exceptional work deserves exceptional recognition. That's why we offer a competitive compensation package designed to support your success today-and your financial well-being tomorrow. For this role, your total rewards include:

• Base Salary and Discretionary Performance Bonus: A competitive annual range of $105,000 to $129,000, based on your experience and qualifications.
• RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution-no employee matching required.
• We're proud to offer a compensation package that aligns with provincial pay transparency requirements.

This posting represents an existing vacancy within our organization—an opportunity to step into a role where your talents will make a meaningful difference.

Benefits

• Flexible working arrangements - 100% remote, hybrid, and in office options
• Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
• Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy
• Parental leave top-up to 100% of your salary for a period of 25 weeks
• Up to $650 for home office equipment
• Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
• Diversity and inclusion programs, including an active network of Employee Resource Groups
• Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation

We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada's Top 100 employers for the last five years.

Equality & Inclusion

Fidelity Canada is an equal opportunity employer Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans' status, Aboriginal/Native American status or any other legally protected ground.

Fidelity Canada is an equal opportunity employer Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans' status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [e-mail].

No telephone inquiries or agencies please.

We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

• Canada's Top 100 Employers
• Greater Toronto's Top Employers
• Canada's Top Family-Friendly Employers
• Canada's Top Employers for Young People
• Great Place To Work® Certified – Best Workplaces for Inclusion
• Best Workplaces for Mental Wellness
• Best Workplaces for Today's Youth
• Best Workplaces for Women
• Best Workplaces in Financial Services & Insurance
• Best Workplaces in Ontario
• Best Workplaces with Most Trusted Executive Teams
• LinkedIn Top Companies in Canada
• Human Resource Director (HRD) - Best Place To Work
• HRD - 5-Star Benefit Program
• HRD - 5-Star Diversity & Inclusion Employer Designations
• Canadian Compassionate Companies – Certified
• Benefits Canada's Workplace Benefits Award - Future of Work Strategy
• TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
• Canadian HR Reporter's Most Innovative HR Team

About Us

Fidelity Canada has become an employer of choice for talented people seeking rewarding career opportunities in the financial services industry. We look to hire outstanding individuals who want to maximize their potential and be challenged in all aspects of their professional careers. To help our employees excel in their roles at Fidelity, we provide everyone here with the best training, resources and support possible throughout their careers. With our help, there's no limit to what you can accomplish here. We're excited you're considering Fidelity for your career plans.

The Search Jobs section is your online source for job opportunities at Fidelity. Using our site is simple - just take a few moments to create an online profile for your ideal job. Your profile is then automatically matched to open positions and you are notified via e-mail each time a match is made. Or, if you prefer, you can search our list of jobs before registering with us.

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [e-mail]. Fidelity respects the privacy of your information.