Investor Services Assistant Manager

Pinnacle Fund Services Ltd.; Vancouver; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Extended Health Benefits

RRSP Employer Match Program

Competitive Compensation

Annual discretionary bonus

Educational Support

Work-Life Balance

Remote Firm with some in-office days

Job summary

Pinnacle Fund Services Ltd. is seeking an Investor Services Assistant Manager to lead a team handling investor inquiries and processing transactions across all funds. The role collaborates with the Investor Services Manager to uphold service standards and drive efficiency in investor services operations.

The position requires AML/KYC/FATCA knowledge, strong communication, and the ability to manage multiple priorities in a dynamic environment. Canadian regulatory familiarity is preferred.

Qualifications

• Prior Investor Services or client relations experience is required.

Responsibilities

• Review and manage investor onboarding to the Investor/IM portal, including access provisioning, data accuracy, and resolution of investor-facing portal issues

Skills

Investor services

Client relations

AML/KYC knowledge

FATCA/CRS knowledge

Interpersonal communication

Time management

Undergraduate degree

Regulatory knowledge Canada Cayman and

MS Office

Bilingual (French/English)

Education

Undergraduate degree or equivalent experience

Job description

Pinnacle Fund Services (“Pinnacle”) is a privately-owned company headquartered in Vancouver that provides high-quality accounting and administrative services to hedge funds, private equity funds, and other investment vehicles in Canada, the United States and internationally. Pinnacle provides clients with responsive service and provides employees with a dynamic workplace and career growth potential. To deliver services to our growing client base, Pinnacle is seeking candidates for an Investor Services Assistant Manager position to join our Team.

Job Description

The Investor Services Assistant Manager plays a crucial role in supporting the management of a team dedicated to handling investor inquiries and processing transactions across all funds administered by Pinnacle. This position collaborates closely with the Investor Services Manager to ensure that Pinnacle consistently delivers exceptional service to clients and their investors. The Assistant Manager is key in upholding service standards, overseeing team performance, and contributing to the overall efficiency of investor services operations.

Responsibilities

• Review and manage investor onboarding to the Investor/IM portal, including access provisioning, data accuracy, and resolution of investor-facing portal issues
• Review investor transactions in accordance with the Fund’s offering documents
• Review investor statements, communications and miscellaneous documents before releasing to investors to ensure they are in accordance with investor and fund management instructions
• Ensure valid tax reporting forms are received from investors where Pinnacle provides tax services
• Perform reviews of subscription and redemption documents for less complex Funds/clients
• Perform reviews on anti-money laundering (AML)/KYC requirements for investors of selected Funds to ensure adherence to regulatory requirements.

• Ensuring all processes and output are consistent with Pinnacle’s policies and procedures and that Pinnacle’s control environment is maintained
• Respond and resolve inquiries/issues raised by investors, fund managers or internal parties

• Act as point of contact for team members, clients, and other internal service groups
• Actively manages client requests and ensures staff are responding to queries in a timely and professional manner
• Review, understand and have ability to discuss fund PPMs/OMs, side letters and trade documents
• Provide periodic reports & feedback on investor relation topics, client issues and department initiatives

• Complete annual regulatory reporting for FATCA CRS
• Oversight of the AML programs offered by Pinnacle. Including annual refresh or testing of controls
• Coordinates with all relevant teams internally (e.g. Treasury, Fund Accounting) to ensure processes and workflows are aligned to meet client needs

Leadership Responsibilities

• Perform day-to-day supervision of the Investor Services Team to ensure all client deliverables are being met on time and investor requests are being responded to in a timely manner

• Support internal staff training and client-facing communication for Investor portal

• Provides ample time to coach, develop and train junior staff

• Perform performance appraisals for staff and aid in their ongoing development and goal setting
• Actively manage staff’s time and workload effectively ensuring both internal and external deadlines are met
• Act as first point of escalation for team members

Desired skills and experience

• Prior Investor Services or client relations experience is required
• 1-2 years of direct management experience
• Knowledge of AML/KYC and FATCA/CRS
• Excellent interpersonal and communication skills
• Ability to handle multiple demands, competing priorities, and constant change
• Ability to allocate time effectively and manage tight deadlines
• Undergraduate degree or equivalent experience
• Familiarity with Canadian, Cayman and Bermuda regulatory requirements
• Strong knowledge of MS Office

• Comfort learning and troubleshooting client-facing technology platforms; experience supporting a system rollout or portal implementation is an asset

• Bilingual (French/English) verbal and written communication skills are a plus

Why Pinnacle Fund Services?

At Pinnacle Fund Services, we're committed to providing our employees with a comprehensive benefits package that supports their health, well-being, and professional growth. Here are some of the perks and benefits that set us apart:

• Extended Health Benefits
• RRSP Employer Match Program
• Competitive Compensation
• Annual discretionary bonus
• Educational Support
• Work-Life Balance
• Remote Firm, with some in-office days with purpose (learn, build relationships, collaborate & socialize)
• Exposure to all aspects of the business

Thank you for your interest in Pinnacle Fund Services. We look forward to meeting you and learning about your next steps in your career.

We are committed to creating a diverse and inclusive workplace and welcome applications from all qualified individuals, regardless of race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected status. We believe a diverse workplace is essential for driving innovation and achieving success, and we strive to provide equal opportunities for all employees.

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