Investment Support Specialist — Remote Growth

Millennium 1 Solutions; Calgary; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company in Alberta is seeking a Customer Service Representative to provide support to Shareholders and the investment community. Responsibilities include answering calls, resolving inquiries, and ensuring customer satisfaction. Candidates should have strong communication skills and at least 1-3 years of call center experience. This full-time position allows for work from home and offers competitive compensation based on language proficiency.

Benefits

Comprehensive benefits package

Virtual paid training

Employee Assistance Program

Internal career advancement opportunities

Qualifications

• 1-3 years call center experience with heavy call volume.
• Advanced knowledge of PCs and system navigation.
• Able to endure prolonged seating/standing.

Responsibilities

• Answer incoming telephone inquiries in accordance with Call Center guidelines.
• Follow up on escalated calls as required.
• Maintain a professional tone and positive attitude to callers.
• Responsible for answering calls for a baseline of 7 hours daily.

Skills

Strong communication skills

Self-motivation

Proficiency with PCs

Ability to handle heavy call volume

Education

High School Diploma or equivalent

Job description

A leading customer service company in Alberta is seeking a Customer Service Representative to provide support to Shareholders and the investment community. Responsibilities include answering calls, resolving inquiries, and ensuring customer satisfaction. Candidates should have strong communication skills and at least 1-3 years of call center experience. This full-time position allows for work from home and offers competitive compensation based on language proficiency.