Investment Operations Associate (Fixed-Term)

CI Investments Inc.; Toronto; On-site; CAD 43,000 - 71,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Paid time off

Job summary

CI Investments Inc. is hiring an Investment Operations Associate for the CIIS Client Experience team on a 12-month contract, onsite in Canada.

You will strengthen high-value client relationships, ensure top-tier service, and collaborate across units to resolve issues and propose improvements. Ideal candidates have 2–3 years in a service role, financial industry exposure, and strong communication skills; bilingual French is a plus.

Qualifications

• Minimum of 2-3 years’ experience in a service role.
• Previous experience in the financial industry, with understanding of the financial industry and registered accounts.
• Post-Secondary education.
• Successful completion of the Canadian Securities Course is an asset.
• Understanding of the custodial and clearing businesses is an asset.
• Exceptional verbal and written communication skills.
• Excellent relationship building skills.
• Excellent organizational and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to thrive in a fast-paced, client-focused environment.
• Fluency in French is considered an asset.

Responsibilities

• Manage client relationships with ICPM and broker networks to enhance client experience.
• Deliver superior customer service for email and phone inquiries.
• Collaborate with other units to resolve escalations and issues.
• Identify gaps in products/services and advise on solutions.
• Proactively ensure customers receive excellent service and prompt resolutions.
• Work as part of a team to provide optimal service and meet standards.
• Suggest process improvements and communicate findings to supervisors.
• Seek client feedback to tailor services and grow their business.
• Foster mutual respect and open communication within the team.

Skills

Client relations

Customer service

Financial services

Communication skills

Problem solving

Education

Post-Secondary education

Canadian Securities Course

Job description

At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.

We are currently seeking an Investment Operations Associate for our CIIS Client Experience team for 12 month contract.

You will manage relationships with our Introducing/Carrying Broker & Portfolio Managers (ICPM) to ensure the highest level of focus is placed on the client’s experience.

You will also be responsible to ensure departmental service standards and organizational goals are met on a daily basis. You will also liaise with other business units to ensure exceptional service is delivered in an efficient and effective manner.

WHAT YOU WILL DO

• Assume primary responsibility for managing and strengthening client relationships for high value clients by building rapport with multiple functions at the client’s organization.
• Responsible for the delivery of superior customer service with respect to all email/telephone inquiries.
• Work with other business units to deal with escalations or reoccurring issues to troubleshoot document, analyze options and provide a resolution.
• Identify gaps in the products and services that the client uses and advise them on solutions that would help enhance their business.
• Assume a proactive role to ensure customers/users receive superior service by investigating requests/discrepancies and taking corrective action.
• Work effectively as part of a team to deliver optimal customer service.
• Promote service excellence by consistently evaluating processes, procedures and/or practices and identifying potential for improvement. Communicate findings/recommendations to the Supervisor
• Proactively seek feedback from clients to determine their needs to help them grow their business
• Foster a climate of mutual respect, open communication and approachability
• Build a good rapport with all staff within the department and within other departments
• Actively participate in regular client meetings
• Assist with special projects/tasks as assigned by management

WHAT YOU WILL BRING

• Minimum of 2-3 years’ experience in a service role
• Previous experience in the financial industry, with understanding of the financial industry and registered accounts
• Post-Secondary education
• Successful completion of the Canadian Securities Course is an asset
• Understanding of the custodial and clearing businesses is an asset
• Exceptional verbal and written communication skills
• Excellent relationship building skills
• Excellent organizational and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to thrive in a fast-paced, client-focused environment
• Fluency in French is considered an asset

This role follows our in-office work model and requires employees to be onsite four days per week to support collaboration and business needs.

This opportunity is for an existing vacancy with the company. The anticipated base salary range for this position is $42,500 to $71,000. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a bonus program. In addition, The Company offers a variety of benefits to eligible employees, including health insurance coverage, wellness programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company.

CI Financial is an independent company offering global wealth management and asset management advisory services through diverse financial services firms. Since 1965, we have consistently anticipated and responded to the changing needs of investors. We are driven by a commitment to provide individuals and institutions with the highest-quality investments and advice. Our commitment to the highest levels of performance means that whatever their position, CI employees must be comfortable in a fast-paced environment that will stretch them to tap into their highest potential. Employees with a healthy dose of ambition, a desire to commit to a curious mindset for continuous learning, and a willingness to go the extra mile thrive at CI.

A Supportive Environment for Success

We offer an in-office environment, competitive benefits, and a supportive workplace to help our employees thrive both personally and professionally.

WHAT WE OFFER

• Modern HQ location within walking distance from Union Station
• Training Reimbursement
• Paid Professional Designations
• Employee Savings Plan (ESP)
• Corporate Discount Program
• Enhanced group benefits
• Parental Leave Top-up program
• Paid time off for Volunteering