Investment Operations Associate

CI Investments Inc.; Burlington, Toronto; Hybrid; CAD 60,000 - 75,000; Full time

Job summary

CI Investments Inc. is hiring an Investment Operations Associate to join the Client Experience team at ACPI (a CI Financial member). The role will support Investment Advisor clients, investigate issues, and provide solutions in a fast-paced environment with a client-facing focus.

The team collaborates across departments and offers training to advisors, with a base salary range of CAD 60,000–CAD 75,000 depending on experience, location, and education.

Qualifications

• 1–3 years of client service experience in the investment, banking or related industries
• Industry-related academic experience (e.g. CSC, CPH, CIRO/AMF) or commitment towards further education
• Strong MS Office skills (Outlook, Word and Excel)
• Team Player with friendly personality and strong communication skills
• Ability to work independently in a hybrid home/office environment
• Strong problem-solving aptitude – ability to execute first and second level thinking

Responsibilities

• Support Advisor clients with day-to-day inquiries and requests involving Systems, Compliance, Trading, Estates, etc.
• Provide training to advisors and their branches/teams
• Collaborate with other departments for multi-faceted issues
• Work on project-specific tasks relating to procedural updates
• Assist management on ad-hoc and priority items

Skills

Client service

MS Office

Communication

Team player

Problem solving

Independent work

High-volume work

Education

CSC/CPH/CIRO/AMF registration

Tools

Outlook

Word

Excel

Job description

At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.

We are currently hiring for a Investment Operations Associate to become part of our Client Experience team in Burlington/Toronto. This role will join The Client Experience Team within Aligned Capital Partners Inc. (ACPI, a member of CI Financial). In this role, the successful candidate will work to investigate issues, gather information, and create solutions in their mission to provide excellent support to our Investment Advisor clients. The Client Experience Team is the ‘go to’ for our Advisors, this relationship is based on the trust they have in our expertise and ability to support them effectively. We are looking for someone who works calmly in a fast-paced environment and ensures work is completed in a timely and holistic fashion. This is a client-facing role that requires a heightened level of experience working within the financial services industry.

What You Will Do

• Taking a team approach, support our Advisor clients with day-to-day inquiries and any specific requests for assistance- relating to Systems, Compliance, Trading, Estates, and more
• Provide training to advisors and their branches/teams
• Collaborate with other departments as required for multi-faceted issues
• Work on project-specific tasks relating to procedural updates
• Assist and support management on ad-hoc and priority items

You Will Bring

• 1-3 years of experience providing client service in the investment, banking or related industries – Focus on very strong client service skills
• Industry-related academic experience (ex. CSC, CPH, registration with CIRO/AMF) or an evidenced commitment towards further education
• Strong MS Office skills (Outlook, Word and Excel)
• Team Player with friendly personality and strong communication skills
• Proven ability to manage high volumes with a positive and professional attitude
• Ability/Flexibility to work independently in hybrid home/office environment
• Strong problem-solving aptitude – Ability to execute both first and second level thinking when assessing an issue

This opportunity is for an existing vacancy with the company. The anticipated base salary range for this position is $60,000 - $75,000. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location.

Job Benefits

• In addition to base salary, this position is eligible for participation in a bonus program.
• Health insurance coverage
• Wellness programs
• Life and disability insurance
• Retirement savings plans
• Paid leave programs
• Education-related programs
• Paid holidays and vacation time
• Many others
• Many of these benefits are subsidized or fully paid for by the company.

WHAT WE OFFER

• Modern HQ location within walking distance from Union Station
• Training Reimbursement
• Paid Professional Designations
• Employee Savings Plan (ESP)
• Corporate Discount Program
• Enhanced group benefits
• Parental Leave
• Top–up program
• Paid time off for Volunteering

A Supportive Environment for Success

We offer an in-office environment, competitive benefits, and a supportive workplace to help our employees thrive both personally and professionally.

CI Financial is an independent company offering global wealth management and asset management advisory services through diverse financial services firms. Since 1965, we have consistently anticipated and responded to the changing needs of investors. We are driven by a commitment to provide individuals and institutions with the highest-quality investments and advice. Our commitment to the highest levels of performance means that whatever their position, CI employees must be comfortable in a fast-paced environment that will stretch them to tap into their highest potential. Employees with a healthy dose of ambition, a desire to commit to a curious mindset for continuous learning, and a willingness to go the extra mile thrive at CI.

CI Financial Corp. and all of our affiliates (“CI”) are committed to fair and accessible employment practices and provide reasonable accommodations for persons with disabilities.