Investigator

HOLT RENFREW; Montreal; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading luxury retailer in Montreal is seeking a Loss Prevention Agent to protect assets and ensure a safe environment. Responsibilities include store opening/closing, audits, investigations, and emergency response. Candidates must have loss prevention experience and certifications. This role requires problem-solving skills and excellent customer service in a retail setting.

Qualifications

• Minimum 1 year of loss prevention or safety and security experience in retail.
• Valid provincial security license and standard first aid CPR certification is required.
• Ability to maintain clear field notes and thorough investigation reports.

Responsibilities

• Open and close the store following company procedures.
• Perform operational and inventory control audits.
• Conduct internal and external investigations and conduct CCTV monitoring.
• Respond to emergencies and provide first aid as required.

Skills

Loss prevention experience

Customer service skills

Problem solving and de-escalation skills

Job description

Summary

Loss Prevention Agent responsible for protecting company assets and ensuring a safe environment for clients and associates through store opening and closing, audits, investigations, surveillance, and emergency response. The role supports operations and sales teams with inventory control and maintains confidentiality and compliance with health safety and privacy regulations. Candidate must hold required provincial security and first aid certifications and provide excellent customer service in a luxury retail setting.

Responsibilities

• Open and close the store following company procedures
• Perform operational and inventory control audits and follow up to ensure compliance
• Support operations and sales with inventory counts and shortage programs
• Conduct routine floor walks and CCTV monitoring
• Conduct internal and external investigations and maintain investigation documentation
• Apprehend shoplifters and preserve evidence and investigation notes
• Testify at criminal proceedings as required
• Respond to emergencies providing first aid and security procedures with detailed reporting

Requirements

• Minimum 1 year of loss prevention or safety and security experience in retail
• Valid provincial security license upon hire and maintained in good standing
• Valid standard first aid CPR and AED certificates upon hire and maintained
• Previous investigative and interview training an asset
• Problem solving and de-escalation skills
• Ability to maintain clear field notes daily and thorough investigation reports
• Understanding of customer service expectations in a luxury retail environment