Inventory Supervisor

Community Natural Foods; Calgary; On-site; CAD 45,000 - 60,000; Full time

Job summary

A local natural food retailer in Calgary seeks an Inventory Supervisor responsible for overseeing Clerks, ensuring product integrity, and delivering excellent customer service. The ideal candidate has 3-5 years of retail experience and a strong understanding of the natural foods industry. Responsibilities include training staff, managing product handling, and addressing customer queries effectively. A friendly disposition and exceptional communication skills are essential for success in this role.

Qualifications

• 3-5 years retail experience required.
• Knowledge of the Natural Foods Industry and its products.
• Comfort directing staff and providing feedback.

Responsibilities

• Supervise Clerks within the Inventory department.
• Train new Clerks and provide ongoing training.
• Ensure best practices when handling products for customer safety.

Skills

Customer service

Conflict resolution

Attention to detail

Communication skills

Team management

Education

High School diploma

Tools

POS systems

Computers

Job description

The Inventory Supervisor is responsible for the daily supervision of Clerks within the Inventory department. This includes the scheduling of daily activities including floor rotations and breaks. The Inventory Supervisor will provide training and direction to Clerks and will provide staff with feedback on their performance in the moment. The Inventory Supervisor will be responsible for completing additional daily tasks including stocking, facing, building displays and providing excellent customer service. This position will be responsible for ordering and transferring product as needed and will assist with receiving as needed.

Work Performed

Daily Supervision

• Planning and delegating the work of Clerks & Experts including the scheduling of daily shift rotations to ensure all Clerks are appropriately relieved when necessary and to ensure task variety to the team
• Schedule daily breaks of Clerks
• Train new Clerks and provide on-going training to members of the department
• Setting expectations of performance and providing feedback to Clerks in the moment regarding customer interactions and to ensure their compliance with procedures and best practices
• Actively managing the work of Clerks by engaging with them, assessing and supporting them and providing tools for development
• Enforce policy adherence

Produce Handling

• Ensure that best practices are used when handling product to ensure customer safety and satisfaction
• Takes timely action to ensure that products are merchandised to the store floor whenever available
• Uses daily procedures to ensure that work is completed efficiently
• Ensure product is rotated, within date, and properly displayed on shelves
• Filling assigned sections as needed
• Clean shelves and merchandising materials and maintain tidy work areas in the back room and the sales floor

System Utilization

• Ensure adherence to the correct utilization of CNF systems
• Support the implementation of new systems as needed to ensure that products are handled effectively

Customer Service

• Greet and engage with customers in accordance with their interest, being attentive to their needs
• Communicate with customers with high level of professionalism and with a positive and friendly nature
• Answer customer questions, and when answer is unknown work with customer to find a solution/answer
• Manage and resolve customer complaints effectively and understand when a situation requires a manager's intervention.
• Communicate sales and promotions, make sales referrals, cross-sell and introduce new products and support instore events

Qualifications

• High School diploma required
• 3-5 years retail experience
• Knowledge of the Natural Foods Industry and its products
• High care for product integrity and proper product handling
• Technical aptitude – developed competency with POS, computers
• High attention to detail, perceptive and attentive
• Comfort directing staff and providing feedback
• Friendly, positive attitude and high energy
• Exceptional communication and customer service skills
• Exceptional conflict resolution - willingness to directly address concerns when they arise
• High EQ – developed ability to relate with people sensitively, tactfully, diplomatically, and professionally at all times
• Strong interpersonal communication – both verbal and written
• Trouble shooting and problem solving mindset
• Self motivated with High personal ethics and integrity
• Excellent organizational skills and Time management skills
• Dependability and Ability to work well under pressure
• Sales skills

Essential Job Functions

• Stand and walk for extended periods of time.
• Bend and stoop to grasp objects and climb ladders. Bend and twist neck and waist, reach above and below shoulders and squat.
• Bend and lift loads, not to exceed 60 pounds. Push and pull carts weighing up to 250 pounds.
• Repetitive use of hands for grasping, pushing, pulling, and fine manipulation.
• Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.)
• Requirement to clearly see small detail on screen, paper and labels