Interpretation Lead, Lake Minnewanka

Pursuit Collection; Banff; On-site; CAD 60,000 - 80,000; Full time

Job summary

A premier hospitality and attractions company in Canada seeks a dynamic team member to ensure exceptional guest experiences through safe tour operations and top-notch service. Candidates must excel in multitasking and possess strong interpersonal skills. The role offers opportunities for leadership and requires a keen attention to detail. Join a passionate team dedicated to turning moments into unforgettable memories in a stunning locale.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays

Access to mental health resources

Qualifications

• High attention to detail and good communication skills.
• Ability to multitask in fast-paced environments.
• Comfort in providing constructive feedback.

Responsibilities

• Ensure high levels of customer service are given to each guest.
• Safely operate tour boats according to regulations.
• Conduct tour evaluations to ensure accurate information delivery.

Skills

Attention to detail

Good communication skills

Multitasking

Customer service skills

Public speaking

Mechanically inclined

Second language

Cash handling

Job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world‑class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Role & Responsibilities

• Be prepared for a fast‑paced work environment with changing conditions
• Demonstrate a positive attitude and good communication skills
• Ensure that a high level of customer service is given to each guest
• Deliver high‑standard interpretive commentary on board each tour
• Safely operate tour boats, in accordance with Transport Canada regulations Master Limited 60 Ton (all training provided and paid for)
• Participate in the global effort to keep all areas of Minnewanka clean and wildlife safe
• Conduct interpretive tour evaluations throughout the season, ensuring guests are receiving accurate information in a professional manner
• Lead interpretive training and provide constructive feedback throughout the season
• Effective handling of complaints and disputes while adhering to and setting the example of hospitality standards

Required Skills & Qualifications

• High attention to detail and good communication skills
• Comfort and experience in providing feedback in a constructive manner to improve employee performance and engagement
• Ability to multitask in fast paced environments
• Ability to think calmly and clearly in any situation
• Be a self‑starter and have a passion for motivating others
• Desire and passion to lead a team by example and set standards for hospitality
• Utilizes interpersonal and communication skills to effectively influence, and encourage others as well as creating an environment of mutual trust and respect
• Be solution oriented and strive to effectively solve problems in a timely manner
• Strong customer service skills
• Public speaking skills
• Mechanically inclined
• Second language an asset
• Cash handling experience
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

The starting wage for this role is

About Us

We’re more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; our team members included. Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination‑worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago. Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions‑led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories.

PURSUIT PERKS

• Join an inclusive, global team and make life‑long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity‑deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail].

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.