Internet Sales Representative - Tower Chrysler Dodge Jeep Ram

AutoCanada; Calgary; On-site; CAD 23,284 - 29,040; Full time

Benefits offered by this job

Competitive compensation and benefits

Employee vehicle purchase & service计划

Employee and family assistance

Paid holiday and flex time for full‑t​

Company-wide appreciation events and成长

Professional development opportunities

Job summary

Tower Chrysler Dodge Jeep Ram in Calgary, AB is hiring an Internet Sales Representative to manage online leads and guide customers through the digital sales journey. You will respond to inquiries, set appointments, and work with the sales team to close deals.

The role emphasizes strong communication, CRM proficiency, and delivering excellent customer service throughout the buying process.

Qualifications

• Excellent verbal and written communication skills for emails and messages.
• Experience with CRM tools and digital sales platforms is preferred.
• 3+ years in a customer-facing role in retail, sales, marketing or customer service.

Responsibilities

• Respond to internet leads via email, phone, and text promptly and professionally.
• Set appointments for customers to visit the dealership.
• Follow up with potential buyers using a structured process.
• Maintain accurate notes in the CRM system.
• Explain vehicle features, pricing, and promotions to customers.
• Collaborate with the sales team for smooth online-to-in-person handoffs.
• Keep vehicle listings updated on all platforms.
• Aim to meet or exceed monthly internet sales and appointment goals.
• Provide outstanding customer service throughout the sales journey.

Skills

CRM platforms

Communication skills

Customer service

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

Position: Internet Sales Representative

Dealership: Tower Chrysler Dodge Jeep Ram

Location: Calgary, AB

Classification: Full-Time, Immediate Hire

Compensation: $575 flat rate or commission, whichever is higher, plus a volume bonus.

Role Overview

The Internet Sales Associate is responsible for managing online leads, responding promptly and professionally to customer inquiries, and guiding prospective buyers through the digital sales process. This role requires excellent communication skills, attention to detail, and a strong understanding of digital sales tools and CRM platforms.

Responsibilities

• Respond to all internet leads via email, phone, and text in a timely and professional manner
• Set appointments for interested customers to visit the dealership
• Follow up with potential buyers using a structured follow-up process
• Maintain accurate and up-to-date notes in the CRM system
• Communicate vehicle features, availability, pricing, and promotions
• Work closely with the sales team to ensure a seamless handoff from online to in-person experience
• Monitor inventory and ensure vehicle listings are up-to-date on all platforms
• Meet or exceed monthly internet sales and appointment goals
• Provide outstanding customer service throughout the sales journey

Qualifications

• Must be 18 years of age or older to meet insurance requirements for operating a motor vehicle
• Possession of authorized documentation required to gain employment, in addition to having a current, valid CA-issued Driver’s License and acceptable Driver’s Abstract
• Must submit to and adequately pass a pre-employment background and MVR screen prior to employment
• Open availability to work days, evenings, weekends, and some holidays knowing that employees are required to stay until the customer’s purchase is complete and their satisfaction ensured
• High school diploma or equivalent required, bachelor’s degree preferred
• 3+ years of experience in a customer-facing role required with experience in retail, sales, marketing, and customer service being preferred
• Ability to meet the physical demands of the position, which includes: standing, sitting, walking, bending, crouching, reaching, lifting, etc.
• Excellent verbal and written communication skills with the ability to construct emails and messages in a professional and inviting manner
• Has the competitive spirit, drive, outgoing personality, consistency, and resilience to meet monthly sales objectives while following a daily work plan

Perks

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Paid holiday and flex time for full time AutoCanada employees
• Company-wide appreciation events and conss throughout the calendar year
• Professional development and the opportunity to grow your career

We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.