Internal/External - Receptionist - 1 Part-Time Position Days Saturday/Sunday 8am-4pm (A2)

Housing Information Services; Windsor; Sur place; CAD 30 000 - 33 000; Temps partiel

Résumé du poste

Housing Information Services in Windsor, ON is seeking a part-time Receptionist for weekends to support the Homelessness and Housing Help Hub (H4). The role involves greeting participants, performing intake tasks, and directing clients to services.

It requires data entry in HIFIS and maintaining confidentiality. The position offers $22.00 per hour during probation with increases to $24.00 after probation, and requires weekend availability (Saturday/Sunday, 8am-4pm) with potential holiday

Qualifications

• High School Diploma or equivalent is required.
• Post-secondary education in Administration or Social Services is an asset.
• Criminal Reference and Vulnerable Sector Checks required. CPR/First Aid and related certifications are asset.

Responsabilités

• Greet participants and guide them to appropriate services.
• Document attendance and data in the HIFIS system and internal records.
• Book appointments and coordinate with on-site staff.
• Maintain confidentiality and privacy of participant information.
• Answer calls and emails, keep the reception area organized and professional.

Connaissances

Communication skills

Customer service

Bilingual asset

Formation

High School Diploma or equivalent

Post-secondary in Administration or Social Services asset

Description du poste

Position Available

Receptionist - 1 Part-Time Position Days Saturday/Sunday 8am-4pm (A2)

Program

Homelessness and Housing Help Hub (H4)

Program Description

H4 is a comprehensive program providing multi-agency wrap-around supports and coordinated access to services for individuals experiencing homelessness. It serves as a central point of access into homelessness services while providing basic needs support, housing intake and assessment services, community engagement initiatives, and connections to clinical support from local partner agencies.

Start Date

Immediate

Work Week

8:00 AM – 4:00 PM, Saturday and Sunday This role requires flexibility in working weekends and holidays as required by the program.

Location

400 Wyandotte St. E., Windsor ON

Rate of Pay

$22.00 Probationary Wage, with increases up to $24.00 after successful completion of probationary period.

Job Summary

Under the direction of the Site Supervisor(s), assisting with the effective and efficient implementation of the City of Windsor’s Homelessness and Housing Help Hub Program within established program requirements and agency policies.

Qualifications

See Job Specifications below

Receptionist - Job Specifications

Reports To: Site Supervisor(s)

Job Description

The Receptionist is the first point of contact for participants entering the H4 program. This role involves providing a welcoming introduction to the program for new participants, documenting attendance and key data using the Homeless Individuals and Families Information System (HIFIS), directing flow of participants to appropriate services, booking appointments, and fulfilling requests for services, clothing, and basic needs. The Receptionist plays a crucial role in ensuring smooth and safe operations while creating a supportive environment for participants as soon as they enter the building.

Essential Duties and Responsibilities Include: Participant Intake and Registration

• Obtain informed consent to document participants using the Homeless Individuals and Families Information System (HIFIS) and internal registration processes;


• Ensure accurate and timely entry of participant information into relevant systems;


• Maintain strict confidentiality and privacy of participant information;


• Maintain waiver and consent documents utilizing program processes.

Participant Service Direction and Appointment Booking

• Provide participants, visitors, and community partners with necessary information and assistance to navigate the program;


• Book appointments for participants with various service providers within the H4 program, as applicable or coordinate with other on-site staff;


• Assist and maintain an organized system to manage requests for services and distribution of items such as clothing, and basic needs.

Program Operations and Activities

• Answer and direct phone calls and emails to the appropriate staff members;


• Maintain a clean and organized reception area;


• Assist with general administrative tasks as needed;


• Participate in staff meetings and professional development opportunities;


• Complete other duties as assigned.

Education & Skills

High School Diploma or equivalent required.
Post-secondary education in a related field (Administration, Human Services, Social Work, etc.) is an asset.
Additional certifications or training related to Social Services or Administration would be an asset.

Work Experience

6 months – 1 year of experience in a receptionist or administrative role, preferably in a social services or community-based setting, is preferred.

Knowledge

Ability to speak other languages an asset.

Certifications and Other Requirements

Criminal Reference and Vulnerable Sector Checks required. Updated CPR and First Aid Certification required.
Non-violent Crisis Intervention (NVCI), Mental Health First Aid, and Applied Suicide Intervention Skills Training (ASIST) certification an asset.
Must have reliable and effective mode of transportation.

Work Related Abilities Policies and Procedures

Adheres to all organization policies and procedures and make recommendations where applicable. Able to relate to routine operations in a manner that is consistent with existing solutions to problems; log work activities.

Handle Multiple Tasks / Requests

Able to deal with frequent change, delays, multiple requests (phone and in-person), high volume of requests, while addressing written tasks, unexpected events etc.

Spoken and Written Communications

Able to clearly present information verbally in person and over the phone; in writing and to document activities; to read and interpret written information; comprehend information delivered orally.

Professional Engagement

Able to communicate with clients, partners, and staff professionally. Awareness and sensitivity to clients experiencing homelessness as well as the needs of the vulnerable sector an asset.

Critical Problem Solving

Able to assess complex situations and develop effective, practical solutions within each context. Capable of making sound decisions under pressure, prioritizing tasks, and employing critical thinking to navigate immediate challenges.

Safety

Demonstrates skill around personal safety, de-escalation of clients and ability to advocate for responsible harassment free behaviour.

Relevant Work Environment

The workweek will be a minimum of 16 hours, including availability and flexibility for evening, weekend, and statutory holiday work as required.
The role may involve physical activities such as walking between different areas of the facility, standing, bending, lifting materials up to a certain weight limit, sitting at a computer workstation for extended periods, and other tasks that require mobility within the facility.

Disclaimer

The job specifications indicate the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent.
The incumbent may be asked to perform other duties as required.

Housing Information Services is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes. If contacted for a job opportunity, please advise the hiring manager of any accommodations needed to ensure you have access to a fair and equitable process. Information received relating to accommodation measures will be addressed confidentially