Intermediate Technical Analyst, Field Engineering Support

Toronto Police Service; Toronto; On-site; CAD 92,000 - 105,000; Full time

Job summary

A metropolitan police service in Toronto seeks an Intermediate Technical Analyst. The candidate will provide field engineering support, perform troubleshooting for various technology systems, and guide end users. Must have a degree in IT and at least 3 years of relevant experience. The role includes on-call technical support on weekends and requires a Class G Driver's license.

Qualifications

• Minimum 3 years of field engineering technical support experience required.
• Experience with asset management software and work order functionality is necessary.
• Valid Class G Driver's license is required.

Responsibilities

• Provide field engineering repair and support to all technology pillars.
• Troubleshoot and install various technology equipment.
• Provide on-call technical support during weekends.

Skills

P.25 Astro Mobile and Portable Radios

TCP / IP networking fundamentals

IP Voice and CCTV / AV end points

Microsoft Windows / Servers

Education

University or College Degree / Diploma in IT or related field

Tools

Asset management software

Job description

Posting Title: Intermediate Technical Analyst, Field Engineering Support

Job ID #: 7592

Salary: $92,804 - $104,988

Shift: Days

Hours: 35.00

Location: 2050 Jane St, Building B

Department: Infrastructure Services

Vacancies: 1

Job Code: A09IAA

Opening Date: October 29, 2025

Must Apply By: November 11, 2025

The Toronto Police Service is looking for a candidate that shares our core values: Service at our Core, Do the right thing, Connect with Compassion, Reflect and Grow.

The Toronto Police Service is the fourth largest municipal police service in North America. With over 5,000 police officers and approximately 2,500 civilian employees, we are dedicated to delivering best in class police services, in partnership with our communities by being where the public needs the Service the most, by embracing partnerships to create safe communities and by focusing on the needs of the City.

The Opportunity

Infrastructure Services is looking for a motivated candidate to join their team as an Intermediate Technical Analyst, Field Engineering Support. This is an exciting opportunity where you will be providing field engineering repair, troubleshooting, installation and support to all the technology pillars. The ideal candidate will have a minimum 3 years of field engineering technical support experience and demonstrated ability to perform system-level / end point troubleshooting and technical hardware modifications.

What can I expect to do in this role?

Under general direction, you will provide field engineering repair and support to all technology pillars within Infrastructure Services. You will also provide technical guidance to end user personnel.

Duties and Responsibilities

• Repair Services (in vehicle repair for Mobile Workstation (MWS), ICC (In Car Camera), mobile & portable radio, radio chargers, radio programming, BWC (body worn cameras).
• Networking (patching, port configuration, device turn-up, cable testing, data jack repair, Wi-Fi / Lan, equipment and equipment components).
• Voice Services (phone repair / replacement, and equipment moves and changes; building paging repair, equipment and equipment components).
• CCTV / AV (CCTV camera microphone, troubleshooting / repair / replace equipment and equipment components).

Provides support for remote and onsite testing, maintenance and installation of IT / Telecommunications infrastructure and equipment and equipment components.

Identifies potential system problems and confers with technical experts and colleagues to formulate solution(s) using approved processes and procedures.

Provides service support to address end user needs in a timely manner.

Provides on-site support for any equipment and equipment components additions, changes & moves.

Uses test equipment and analyzers in the support / repair of the different technology pillars within Infrastructure Services.

Provides onsite access and support to external vendors as required.

Develops and provides input for technical documentation and procedures.

Utilizes Asset management and work order software for recording services performed and updating maintenance records of assets.

Performs preventive maintenance tasks on equipment and equipment components, as required.

May be required to provide technical guidance to end user personnel.

Maintains technical knowledge of trends and products.

Maintains cleanliness of infrastructure equipment and areas.

Performs typical duties inherent to the position or other duties as assigned.

Education / Experience

University or College Degree / Diploma in Information Technology, Engineering, technologist, network, radio or related IT field, or an equivalent combination of education, training and experience.

A minimum 3 years of field engineering technical support experience.

Experience with Asset management software and asset / work order functionality.

Skills / Competencies

• P.25 Astro Mobile and Portable Radios as well as in-vehicle technology equipment such as MWS (Mobile Workstation and its peripherals), Radar, ICC (In-Car Camera) and BWC (Body Worn Camera).
• TCP / IP networking fundamentals including basic switch configuration, security protocols and web technologies.
• IP Voice and CCTV / AV end points (phones, cameras, monitors, workstations).
• Microsoft Windows / Servers and its corresponding architecture.

Demonstrated ability to perform system-level / end point troubleshooting and technical hardware modifications.

Physically able to perform manual labor tasks, able to work in confined spaces, and capable of performing services using ladders and lifts.

Must possess good oral and written communication skills

Must have a valid Class G Driver's license in good standing and have or are capable of obtaining a Toronto Police Service Blue Card and driving capability with all weather conditions.

Must be willing to be on call for after-hours (e.g. weekend) technical support on a rotating basis.

Probation Period: 6 months

Contact

Lisa Petko, A / Senior Talent Acquisition Advisor

Talent Acquisition

Competencies may be measured through various selection tools such as test(s) and / or interview.