Intermediate/Senior Accident Benefits Advisor

Aviva; Markham; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

Aviva is seeking dedicated Healthcare Service Advisors to join their team in Markham. In this role, you'll be responsible for managing Accident Benefit claims, ensuring timely resolutions and educating customers about insurance policies. An ideal candidate has at least 2 years of experience in claims handling, excellent communication skills, and a commitment to providing exceptional service.

Benefits

Compelling rewards package

Outstanding Career Development opportunities

Professional development support

Competitive vacation package

Corporate wellness programs

Qualifications

• 2+ years of Accident Benefits insurance claims handling experience required.
• CIP or working towards CIP certification needed for licensing.
• Experience in Large Loss is preferred.

Responsibilities

• Interpret insurance contracts and resolve policy coverages.
• Handle Accident Benefits claims according to authority and expertise.
• Educate customers about policy changes and ensure claim process efficiency.

Skills

Customer service skills

Communication skills

Organizational skills

Adaptability

Education

College Diploma/ Associate Degree

Bachelor Degree in related field

Tools

Computer programs

Databases

Software

Job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. We’re looking for Healthcare Service Advisors to join our Healthcare Services team to ensure timely and equitable resolution of sophisticated Accident Benefit claims.

Are you a customer focused individual looking to take the next step in their career?

Come join our team!

What you’ll do:

• Interpret insurance contracts, resolve policy coverages, establish and adjust reserves in accordance with corporate guidelines

• To appropriately handle Accident Benefits claims according to individual authority, knowledge and expertise.

• Acquire investigative reports, independent medical examination where appropriate, statements from insured's/witnesses and other specialists as required

• Educate customers and providers of any new auto reform changes

• Ensure all aspects of the claim process are handled optimally and within company guidelines

• Assist in resolving claims issues with respect to interpretations, as they relate to the legislation and settlement negotiations

• Ensure service levels and quality standards are met by approved specialists

• Educate our insureds about Premiere Healthcare network

• Attend and actively participate in training and file clinic sessions

What you’ll bring:

• College Diploma/ Associate Degree or similar experience

• 2+ years of Accident Benefits insurance claims handling experience (required)

• Large Loss experience is preferred

• Post-secondary Education (College Diploma or Bachelor Degree) in related field.

• CIP or working towards CIP is required for licensing

• Excellent customer services skills

• Excellent communication skills

• Ability to learn and adapt to a fast paced environment

• Good organization skills

• Ability to adapt and work within various computer programs, databases and software

What you’ll get:

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Outstanding Career Development opportunities.

• We’ll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year

• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

• Corporate wellness programs to support our employees’ physical and mental health

• Hybrid flexible work model

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.