Intensive Case Manager/Housing Worker

Wesley; Hamilton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A local non-profit organization in Hamilton is seeking a full-time Intensive Case Manager/Housing Worker to support asylum seekers and refugee claimants. The role includes case management, housing support, and collaboration with community partners to help individuals transition into permanent housing. Candidates should have post-secondary education, experience in case management, and fluency in Arabic, French, or Swahili alongside English. This position offers a supportive work culture with opportunities for professional development.

Benefits

Professional development opportunities

Employee discounts

Positive work culture

Qualifications

• Post-secondary education at a College Diploma level or higher, focusing on settlement or social services.
• At least two years of experience in case management or with vulnerable populations.
• Fluency in Arabic, French, or Swahili in addition to English.

Responsibilities

• Provide individualized case management support to asylum seekers and refugee claimants.
• Conduct comprehensive intake and needs assessments for clients.
• Deliver mobile and on-site case management services.

Skills

Case management

Cultural competency

Communication skills

Organizational skills

Education

College Diploma in social services or related field

Tools

Microsoft Word

PowerPoint

Outlook

Adobe

Job description

Intensive Case Manager/Housing Worker

Posting #: 4230 Posting Date: December 18, 2025 Posting Closing: January 2, 2026 4:00pm

Have you heard of us?

Wesley is a long-standing local non-profit and living wage organization. We are dedicated to making a meaningful impact in Hamilton, Halton, and Brantford by promoting housing stability, supporting individuals and families in need, enhancing food security, and strengthening overall community well‑being. We’re committed to diversity & inclusion and a healthy work life balance. We would love for you to join our team!

Are you the one we’re looking for?

We are seeking a dynamic, highly motivated Intensive Case Management/Housing Worker, who demonstrates our values of compassion, accountability, responsiveness and empowerment; to our clients, families and each other.

Reporting to the Manager of Community Support Services (CSS) and the Manager for Housing Services, this position provides intake coordination, intensive case management, and housing support to asylum seekers and refugee claimants participating in the Asylum Seeker Assistance Program (ASAP). The role is responsible for conducting assessments, coordinating admissions, delivering mobile and on‑site supports, and assisting clients to stabilize and transition from transitional housing to permanent housing in the community. Services are delivered in collaboration with Wesley Halton Housing and community partners, using a client‑centered, trauma‑informed approach that prioritizes safety, dignity, and individual needs.

The Asylum Seeker Assistance Program (ASAP) program is to be piloted by a Halton Region–funded project, delivered by Wesley that supports asylum seekers and refugee claimants through coordinated intake, transitional housing, and intensive case management. The program helps participants stabilize, access essential community, settlement, health, and income supports, navigate immigration requirements, and secure permanent housing in the community of their choice.

This position is a unionized, Full‑time, temporary position. The rate of pay is $26.88 per hour. The hours for this position are 40 hours per week.

Key Responsibilities

• Provide intensive, individualized case management support to asylum seekers and refugee claimants residing in Wesley‑operated transitional housing, with the goal of stabilization, independence, and transition to permanent housing.
• Conduct comprehensive intake and needs assessments for clients being referred into the transitional housing program, including coordination with Halton Region’s shelter intake system and/or Peel Region’s Reception Centre to ensure smooth and timely transfers.
• Deliver mobile and on‑site case management services addressing housing stability, income supports, health and mental health needs, settlement services, and other resettlement priorities.
• Connect clients to essential community, regional, provincial, and federal services, including Ontario Works, healthcare providers, Legal Aid, mental health supports, food security programs, IRCC‑related services, and other settlement resources.
• Support clients in navigating immigration‑related processes, including booking and attending required IRCC appointments such as the Refugee Medical Exam (RME), and providing orientation to Canada’s settlement and service systems.
• Provide intensive housing assistance, including housing planning, landlord engagement, referrals, and support with applications, to help clients secure and transition into permanent housing in their community of choice.
• Collaborate closely with the Program Housing Worker and Wesley’s Housing & Homelessness team to ensure coordinated admissions, client flow, and continuity of care within the transitional housing program.
• Coordinate interpreter and cultural supports as required, ensuring services are trauma‑informed, client‑centered, and responsive to language, age, health, and cultural needs.
• Maintain accurate case notes, reports, and data related to client progress, outcomes, and challenges, contributing to program reporting and continuous improvement.
• Work collaboratively with Wesley’s Newcomers programs to integrate services, apply evidence‑based practices, and identify efficiencies and system improvements.
• Participate in flexible and rotating schedules as required to meet program needs, including support for occasional extended or after‑hours intake coordination.
• Attend regular supervision, team meetings and attend mandatory organizational training and professional development.

What you will bring

• Post‑secondary education at a College Diploma level or higher, including studies pertinent to settlement, social services, adult education, community health, and migration issues.
• At least two years of relevant experience in case management, residential settings, or working with vulnerable populations (e.g., individuals experiencing homelessness, Newcomers, mental health issues).
• An understanding of specific frameworks like the Housing First model, harm reduction practices, and anti‑oppressive practices is an asset/valued.
• Advanced computer skills required in the following programs: Microsoft Word, PowerPoint, and Outlook; Adobe; any program database.
• Excellent communication, organization, and coordination skills.
• Proven ability to demonstrate Wesley’s mission, vision, and values.
• Fluency in Arabic, French, or Swahili, (verbal and written) in addition to English is required.
• Available to work flexible/irregular hours, including evenings and weekends.
• A Valid Driver’s License with access to a vehicle would be an asset.
• Non‑violent crisis intervention and 1st aid/CPR training is required.

Invest in Yourself as We Invest in You! Wesley offers…

• A positive work culture that prioritizes all staff having an opportunity to contribute
• A supportive team that will empower you to achieve great milestones!
• Fun and engaging organizational events such as our Staff Appreciation Event
• Professional development and training opportunities
• Employee Discounts

Please Apply Via Our Wesley Bamboo Portal

• Click on this link: https://wesley.bamboohr.com/jobs/
• From there, you can access all of Wesley’s job postings

Wesley is an equal‑opportunity employer. We encourage applications from all qualified applicants. Only candidates selected for an interviewwill be contacted. No phone calls, please. More information about Wesleycan be foundon our website at www.wesley.ca