Intake Specialist

Bayshore HealthCare; Mississauga; In loco; CAD 34.000 - 43.000; Tempo pieno

Descrizione del lavoro

Bayshore HealthCare is seeking an Intake Specialist in Mississauga for a contracted role ending August 2027. Provides administrative support for Patient Support Services across Bayshore pharma products under contract.

Responsibilities include data entry in CRM, document processing, scheduling nursing visits, and ensuring timely reporting. Requirements include university/college education or equivalent, bilingual English/French, 2+ years for customer service, and experience with CRM software.

Competenze

• University/college education or equivalent work experience.
• Fluency in English and French (verbal and written) required.
• At least two years of recent customer service experience.
• Experience with client management software.
• Experience in a health care environment.
• Ability to work independently or within a team.
• Strong communication skills.
• Additional languages are an asset.

Mansioni

• Accept all incoming referrals for PSS programs and check them for completeness and accuracy.
• Enter information from the referral into CRM and forward to the appropriate Case Manager.
• Upload and process documents into CRM and forward to appropriate people.
• Follow up with the branch to schedule nursing visits within the agreed time.
• Provide information back to the referral contact regarding date of scheduled visit.
• Receive post-visit reports and upload into CRM; distribute as requested.
• Maintain up-to-date files and records in CRM.
• Triage emails and process program fax documents.
• Track data for pharmaceutical companies as requested.
• Provide ongoing administrative support to the Pharmaceutical Services Department.
• Participate in ongoing continuing education activities.
• Adhere to Bayshore policies and procedures.
• Support quality initiatives and continuous improvement within the Quality Management System.
• Participate in Health & Safety activities and report risks.
• Maintain confidentiality of client and company information.
• Complete other tasks as requested.
• Report adverse events and product quality complaints per Health Canada guidelines.

Conoscenze

Bilingual English/French

Customer service experience

Strong communication skills

Problem solving

Microsoft Office / IT skills

Formazione

University/college education or equivalent

Strumenti

CRM software

Microsoft Office

Descrizione del lavoro

| Job Description | | | | --- | --- | | Intake Specialist(Job Number: 26004361) Primary Location:ON-Mississauga Administration Employee Type:Contract Pay Rate From:$34,320 Pay Rate To:$43,000 Description : *Il s'agit d'un poste contractuel dont la fin du mandat est prévue pour août 2027.* *This is a contract opportunity with an anticipated end date of August 2027.* **RÉSUMÉ DU POSTE** Fournir un soutien administratif aux Services de soutien aux patient(e)s (SSP) pour tous les produits et services pharmaceutiques fournis par Bayshore dans le cadre de contrats. **FONCTIONS ET RESPONSABILITÉS** Les fonctions et responsabilités du (de la) spécialiste en admission comprennent, sans s’y limiter : • Recevoir toutes les demandes de consultation aux programmes des SSP et vérifier que les renseignements fournis sont complets et exacts. • Saisir les renseignements de la demande de consultation dans la base de données de GRC et les transmettre au (à la) gestionnaire de cas approprié(e). • Téléverser et traiter dans la base de données de GRC tous les documents reçus par la liste de distribution ou la ligne de télécopie dédiée du programme, puis les transmettre aux personnes appropriées. • Effectuer le suivi auprès de la succursale pour s’assurer que la visite de soins infirmiers est programmée dans les délais convenus. • Transmettre les renseignements à la personne-ressource de la demande de consultation pharmaceutique concernant la date de la visite programmée. • Recevoir les rapports après la visite manuels, les téléverser dans la base de données de GRC et les transmettre à la personne-ressource de la demande de consultation pharmaceutique ainsi qu’à d’autres personnes, selon la demande. • Tenir à jour les dossiers et les registres dans la base de données de GRC. • Trier et traiter tous les courriels reçus par la liste de distribution du programme. • Trier et traiter tous les documents reçus par la ligne de télécopie du programme. • Assurer le suivi de données et de renseignements spécifiques pour les sociétés pharmaceutiques, selon la demande. • Fournir tout autre soutien et accompagnement administratif continu à l’ensemble du personnel du service pharmaceutique, selon les besoins. • Participer à des activités de formation continue interne et/ou externe. • Adhérer aux politiques et procédures de Bayshore. • Participer aux activités de qualité et aux initiatives d’amélioration continue conformément au système de gestion de la qualité de l’entreprise. • Participer à des activités proactives en matière de santé et de sécurité tout en exerçant toutes ses fonctions. Informer le (la) superviseur(e) immédiat(e) de tout risque ou de toute préoccupation en matière de santé et de sécurité. • Préserver la confidentialité des renseignements sur les client(e)s et l’entreprise, et n’en discuter qu’avec le personnel approprié de Bayshore. • Effectuer d’autres tâches, selon la demande. • Assurer une déclaration rapide et conforme des événements indésirables (EI) et des réclamations qualité produit (PQC) conformément aux exigences et directives de pharmacovigilance de Santé Canada, incluant une documentation précise, une escalade appropriée et une collaboration efficace avec les parties prenantes internes et les équipes réglementaires. **JOB SUMMARY** To provide administrative support for the Patient Support Services (PSS) for all Bayshore contracted pharmaceutical products and services. **DUTIES AND RESPONSIBILITIES** Duties and Responsibilities of the Intake Specialist include (but are not limited to): • To accept all incoming referrals for PSS programs and check them for completeness and accuracy of information. • To enter information from the referral into CRM and forward to the appropriate Case Manager. • Upload and process all documents that come into the program distribution email or dedicated fax into CRM and forward to appropriate people. • To follow-up with the branch to ensure that the nursing visit is scheduled within the agreed upon time limit. • To provide information back to pharmaceutical referral contact regarding date of scheduled visit. • To receive manual post-visit reports and upload into CRM database, forward them on to pharmaceutical referral contact and others as requested. • To maintain up to date files and records in CRM. • Triage and action all emails that come into Program distribution email. • Triage and process all documents that come into the Program fax line. • To track specific data and information for pharmaceutical companies as requested. • To provide other ongoing administrative help and support to all staff in the Pharmaceutical Services Department as needed. • Participate in ongoing internal and/or external continuing education activities. • Adhere to Bayshore Policies and Procedures. • Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System. • Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns. • Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel. • Complete other tasks as requested. • Ensure timely and compliant reporting of Adverse Events (AEs) and Product Quality Complaints (PQCs) in accordance with Health Canada pharmacovigilance requirements and guidelines, including accurate documentation, appropriate escalation, and effective collaboration with internal stakeholders and regulatory teams Qualifications : **QUALIFICATIONS** • Formation universitaire ou collégiale, ou expérience professionnelle équivalente. • Maîtrise de la communication verbale et écrite et des compétences interpersonnelles en anglais et en français (pour les provinces/régions ayant des exigences de service en français). • Au moins deux ans d’expérience récente dans un poste de service à la clientèle. • Expérience avec un logiciel de gestion des client(e)s. • Expérience dans un environnement de soins de santé. • Capacité à travailler de façon autonome ou au sein d’une équipe. • Excellentes compétences en communication. • Capacité à gérer des situations difficiles et à résoudre rapidement les problèmes. • Sens du service aux client(e)s. • Solides connaissances et compétences en informatique. • La connaissance d’autres langues est définitivement un atout. **QUALIFICATIONS** • University/ college education or equivalent work experience. • Must be fluent in verbal and written communication and interpersonal skills for both English and French (Applicable for provinces/regions with French language service requirements). • At least two years of recent experience in customer service role. • Experience with Client Management Software. • Experience in a Health Care environment. • Ability to work independently or within a team environment. • Strong communication skills. • Ability to handle difficult situations and solve problems in a rapid fashion. • Client focused. • Strong IT knowledge and aptitude. • Additional languages a definite asset. Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any based upon Human Rights Code criteria will be considered on a case-by-case basis. “At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.” At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have. | | |