Intake Coordinator

Lifemark Health Group; Saint John; Remote; CAD 30,000 - 60,000; Full time

Job summary

A healthcare services provider is seeking an Intake Coordinator who will act as the first point of contact for clients. This remote role demands strong organizational and customer service skills, with responsibilities including managing referral data and booking appointments. The ideal candidate should have relevant experience and be bilingual in French. This position offers a permanent full-time contract with rotating shifts.

Qualifications

• 2+ years of customer service/administrative experience required.
• Advanced written and verbal communication skills necessary.
• Strong interpersonal skills are essential for maintaining relationships.

Responsibilities

• Act as the initial point of contact for client companies.
• Receive incoming calls and record referrals.
• Verify information and coordinate assessments.

Skills

Customer service experience

Bilingual (French preferred)

Communication skills

Organizational skills

Attention to detail

Education

Post-secondary education

Tools

MS Word

Excel

Database software

Job description

Location: Remote - Can be based anywhere in Canada

Status: Permanent full time

Schedule: The Customer Contact Centre is open between 8am-9pm EST Monday-Friday; rotating weekly shifts, rotating Saturdays. 8‑hour daily shifts will vary throughout the week during this timeframe

Overview

The Intake Coordinator role with Lifemark is the initial point of contact for clients and acts as a resource for key customers. As a member of the Customer Contact Centre team, this role is integral in ensuring Lifemark can provide early treatment intervention and access to quality treatment services for patients. The ability to interact with staff, patients, customers, and adjusters in a fast‑paced environment with a high level of professionalism and confidentiality is crucial. The ideal individual works well under tight timelines while remaining flexible, proactive, resourceful, and efficient. Expert level written, verbal communication and interpersonal skills are required, as well as strong decision‑making ability and attention to detail. This person must be exceptionally organized, flexible, and enjoy the challenges of supporting a variety of key customers.

Core Responsibilities

• Act as the initial point of contact for client companies
• Receive incoming calls from customers and record new referrals within our client intake system
• Verify information and coordinate assessment times with our network of clinics
• Book appointments via the internal booking system
• Input and update referral data and treatment plan statuses in the database, and provide support for monthly referral tracking reports and quarterly outcome reports

The ideal candidate will

• Have 2+ years of previous customer service/administrative experience
• Bilingual French preferred
• Post‑secondary education is an asset
• Possess advanced written and verbal communication skills with strict attention to detail
• Possess strong interpersonal skills to maintain customer relationships with client companies and patients
• Have the ability to prioritize under pressure
• Possess strong computer skills, specifically in MS Word, Excel, and an aptitude for database software
• Possess exceptional organizational skills, work independently, take initiative, and have a strong work ethic

Inclusion & Accommodation

Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Lifemark promotes equal employment opportunities for all job applicants, including those self‑identifying as a member of Indigenous peoples, newcomers to Canada, women, and visible minorities. Email us at [e-mail]