Intake Coordinator

Lifemark; Grande Prairie; On-site; CAD 45,000 - 65,000; Full time

Job summary

Lifemark is seeking an Intake Coordinator in Grande Prairie, AB, responsible for acting as the primary contact for clients and referral sources. The ideal candidate will have strong communication and organizational skills, with 2+ years of experience in customer service or administration. This full-time role demands flexibility, attention to detail, and the ability to maintain effective relationships in a dynamic environment.

Qualifications

• 2+ years of previous customer service/administrative experience.
• Advanced written and verbal communication skills with strict attention to detail.
• Ability to prioritize tasks under pressure.

Responsibilities

• Act as the initial point of contact for referral sources and clients.
• Coordinate and communicate services and appointments with clients and team members.
• Maintain accurate records and clerical duties.

Skills

Customer service experience

Organizational skills

Communication skills

Interpersonal skills

Education

Post-Secondary education

Tools

MS Word

Excel

Database software

Job description

Status: Temporary (Full Time)

Location: Grande Prairie, AB, CA

The Intake Coordinator role with Lifemark is the initial point of contact for clients and acts as a resource for our customers. This role is an integral position that assures Lifemark is able to provide access for clients who require quality vocational services. The ability to interact with staff, clients and customers/claim owners in a fast-paced environment, with a high level of professionalism and confidentiality is crucial to this role. The ideal individual has the capacity to work well under tight timelines while remaining flexible, proactive, resourceful and efficient. Strong level of written, verbal communication and interpersonal skills are required as well as a strong decision-making ability and attention to detail. This person must be well organized, flexible and enjoy the challenges of supporting a variety of key customers. Responsibilities include maintaining effective communication with referral resources, clients and team members. The ideal candidate will have a proven track record in administration and coordination skills.

Duties/Responsibilities:

• Act as the initial point of contact for referral source and clients
• Accept and record new referrals on client tracking document
• Coordination and communication of services and appointments with clients, referral sources, external resources, and Lifemark team members
• Other responsibilities will include inputting and updating referral data and document storage treatment plan statuses in the database, as well as providing support and assistance with monthly referral tracking reports and quarterly outcome reports.
• Keep accurate and timely records using internal and external systems and paper and electronic files; all in accordance with current templates, guides, standards and processes
• Clerical duties including material preparation, ordering, workshop supply coordinating
• Ensuring effective and ongoing communication with identified stakeholders, including participants, professionals, referral sources, and amongst a strong interdisciplinary team

Minimum Qualifications:

• Have 2+ years of previous customer service/administrative experience
• Post-Secondary education is an asset
• Possess advanced written and verbal communication skills with a strict attention to detail.
• Possess strong interpersonal skills to maintain customer relationships with referral source and clients
• Can prioritize under pressure
• Possess strong computer skills, specifically in MS Word, Excel and aptitude for database software
• Possess exceptional organizational skills, work independently, take initiative and have a strong work ethic
• An excellent understanding and appreciation of cultural diversity
• Security background check required

Inclusion
We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca

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