Intake and Triage Coordinator

University of Toronto; Toronto; On-site; CAD 86,000 - 111,000; Full time

Job summary

A prominent educational institution in Toronto is seeking a professional to provide holistic accommodations services to students with disabilities. The role involves assessing eligibility, developing interim accommodations, and collaborating with faculty and other stakeholders. Candidates should possess a Master's Degree in a relevant field and have significant experience in supporting students with disabilities. This position offers a full-time schedule with a salary range of $86,340 to $110,415.

Qualifications

• Master’s Degree in Social Work, Counselling, or a relevant disability-related field.
• Minimum four years of experience with adults with learning and mental health disabilities.
• Experience reviewing clinical documentation and assessing medical information.

Responsibilities

• Provide holistic accommodations services to students with disabilities.
• Assess eligibility of students to access services.
• Liaise with faculty and community agencies to support accommodations delivery.

Skills

Excellent computer proficiency

Reading and assessing medical information

Supervision and team management

Communication skills

Problem-solving skills

Ability to work in crisis situations

Knowledge of accessibility guidelines

Education

Master's Degree in Social Work, Counselling, or Education

Tools

Microsoft Word

Microsoft Excel

Data management software (e.g., Clockwork)

Job description

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Date Posted: 12/11/2025
Req ID: 46389
Faculty/Division: UofT Scarborough
Department: UTSC:AccessAbility Services
Campus: University of Toronto Scarborough (UTSC)
Position Number: 00058442

Description:

About us

The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.

AccessAbility Services provides and coordinates services and programs that empower students with disabilities to maximize their educational potential and ensure that all students with disabilities can freely and actively participate in all facets of University life. We value diverse abilities as a source of strength and knowledge and are committed to promoting a culture of inclusion. The department works to increase awareness of inclusive values among all members of the University community while building strong student success.

This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members (Statement on Equity, Diversity & Excellence). Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply.

Your opportunity

In this role, you will work collaboratively within a dynamic, multi-disciplinary team to provide holistic accommodations services and supports to students with disabilities. You will play a key part in ensuring an efficient intake and registration process, reviewing and assessing confidential medical and psychological documentation, and determining and implementing appropriate interim accommodations. You will liaise regularly with faculty, instructors, external service provides, community agencies, and internal university partners to support the effective delivery of accommodations and related services.

Core responsibilities include assessing eligibility of students to access services, processing registrations and planning and implementing interim accommodations based on each student’s disability‑related needs and strengths. You will also supervise front‑line staff who provide support services to students, which include booking appointments, responding to enquiries regarding services and assisting with the arrangement of accommodations.

Your responsibilities will include

• Checking eligibility of students to access services
• Applying the established Ontario Human Rights Commission (OHRC) Guidelines on Accessible Education to determine reasonable accommodations
• Reading and assessing medical information to develop accommodations for students
• Liaising with an inter‑disciplinary support team on the best approach to provide student care and service
• Advising course instructors and staff on student accommodations issues
• Overseeing day‑to‑day service delivery requirements and operational needs (of front‑line services)
• Developing and revising business methods that support administrative workflow and objectives
• Directing the activities of a group of staff‑appointed employees all performing a similar function

Essential Qualifications

• Master's Degree in Social Work, Counselling, Education and/or a relevant disability‑related field such as rehabilitation services, or equivalent combination of education and experience.
• Minimum four years of related experience working with adults with learning and mental health disabilities with co‑morbid conditions, including two years of experience completing intake and registration for students with disabilities, assessing a range of medical documentation and developing and implementing interim accommodations in a post‑secondary or student services environment
• Must have experience reviewing clinical documentation, including psycho‑educational testing reports and psychological evaluations
• Demonstrated experience dealing with persons in emotional distress or conflict
• Experience supervising a small team and overseeing the planning and workflow of administrative support services (i.e. supporting front desk intake and registration services)
• Excellent computer proficiency and experience working with Microsoft Word, Excel, PowerPoint, as well as scheduling and data management software (i.e. Clockwork)
• Knowledge of service provision for students with hearing and visual disabilities
• Must be committed to the principles of equity, diversity and inclusion and be able to demonstrate an understanding of the implication of disabilities as they relate to students' success at university
• Demonstrated understanding of the strengths and challenges of youth and adults with mental health and learning disabilities and have knowledge of cultural views of disability
• Excellent reading, oral and written communication skills, including presentation and facilitation skills
• Sound critical‑thinking and interpersonal skills
• Demonstrated ability to synthesize knowledge and display sound judgement, attention to detail and a high degree of accuracy and ability to respond calmly and efficiently in crisis situations
• Ability to work effectively both independently and within an inter‑disciplinary team
• Ability to exercise initiative, tact, discretion, problem‑solving skills and work in a fast‑paced environment
• Knowledgeable about general academic structure of a University and specific requirements of academic courses and programs
• Applicants are expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and work environment

Assets (Nonessential)

• Knowledge of assistive technology to support reading and writing (including voice recognition, text‑to‑speech, scheduling and organizational software)

To be successful in this role you will be

• Adaptable
• Approachable
• Organized
• Resourceful
• Tactful
• Team player

Notes

• Please note that the working hours for this position are Monday, Tuesday, Thursday 8:30AM - 4:30PM; Wednesday 9:30AM - 7:00PM; Friday 8:30AM - 4:15PM

Closing Date: 01/11/2026, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone: USW Pay Band 13 -- $86,340. with an annual step progression to a maximum of $110,415. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Administrative / Managerial

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [e-mail].