Insurance Support Specialist

Manulife; Southwestern Ontario; Hybrid; CAD 39,000 - 65,000; Full time

Job summary

Manulife Wealth Insurance Services Inc. (MWISI) is seeking an Insurance Support Specialist to join the Operations team, the back office for MWISI and third-party advisers. The role ensures smooth daily processes, prioritizes correspondence, triages new applications and communicates with management.

Hybrid work arrangement in Canada, with emphasis on accuracy, multitasking and strong customer service. This position supports advisor retention and business growth through MWISI.

Qualifications

• 0-2 years' experience in similar role.
• Proficiency with Microsoft Office Suite (Excel, Outlook).
• Exceptional accuracy attention to detail.
• Excellent research and problem resolution skills with the ability to multitask.
• Strong verbal and written communication skills.
• Strong organizational, prioritization and time management skills and customer service orientation.
• Able to be flexible in adjusting priorities.

Responsibilities

• Sort and prioritize all incoming correspondence.
• Triage all new applications received.
• Handle insurance carrier feed rejects promptly.
• Generate reports.
• Create shells in WealthServ.
• Communicate effectively to management and escalates issues where appropriate.
• Identify gaps and risks in documentation and update it when needed.
• Provide timely feedback to Leader.
• Perform other administrative duties as required.

Skills

Attention to detail

Problem solving

Communication

Time management

Customer service

Multitasking

Organizational skills

Tools

Microsoft Office Suite

Job description

The Opportunity

Manulife Wealth Insurance Services Inc. (MWISI) is currently seeking an Insurance Support Specialist to join the Operations team. This role is critical in ensuring the smooth and efficient execution of the team's daily processes.

The Operations team functions as the MGA \"Back Office\" for MWISI and third-party Independent Advisors. It acts as the central channel for advisors to submit their New Business and In-Force Insurance business to Manulife and 12 other insurance carriers. This position has a significant impact on advisor retention, sales, and the overall business growth facilitated through MWISI.

Position Responsibilities

• Sort and prioritize all incoming correspondence


• Triage all new applications received


• Handle insurance carrier feed rejects promptly


• Generate reports


• Create shells in WealthServ


• Communicate effectively to management and escalates issues where appropriate


• Identifying gaps and risks in documentation. Where necessary, create and update documentation.


• Providing timely and appropriate feedback to Leader


• Other administrative duties as required

Required Qualifications

• 0-2 years' experience in similar role


• Proficiency with Microsoft Office Suite (Excel, Outlook)


• Exceptional accuracy attention to detail


• Excellent research and problem resolution skills with the ability to multitask


• Strong verbal and written communication skills


• Strong organizational, prioritization, time management, customer service, and interpersonal skills and ability to meet deadlines


• Strong customer service orientation


• Able to be flexible in adjusting priorities

When You Join Our Team

• We’ll empower you to learn and grow the career you want


• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words


• As part of our global team, we’ll support you in shaping the future you want to see

The role being advertised is an existing vacancy.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$39,225.00 CAD - $65,375.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.