Insurance Services Manager, Client Experience

David Aplin Recruiting; Calgary; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading insurance recruitment agency is seeking an Insurance Manager, Client Service in Calgary to lead servicing teams for Commercial and Personal Lines. This role involves overseeing operations, mentoring staff, and ensuring high-quality client service. The ideal candidate has extensive experience in insurance, strong leadership skills, and the necessary licenses. Competitive salary and benefits offered.

Benefits

Competitive base salary

Comprehensive health and dental benefits

Paid vacation and personal days

Pension plan and RRSP matching

Support for professional development

Free on-site parking

Qualifications

• Minimum 7 years of experience in Commercial or Personal Lines insurance.
• Strong understanding of the insurance market.
• Proven ability to manage and mentor a team.

Responsibilities

• Manage servicing teams to meet performance goals.
• Ensure operational efficiency and compliance.
• Partner with leadership to review KPIs and improve processes.

Skills

Leadership

Client service

Commercial lines insurance knowledge

Strategic planning

Audit and quality assurance

Education

Alberta General Insurance License Level 2

Alberta General Insurance License Level 3

CAIB or CIP designation

Tools

Brokerage management systems (EPIC)

Job description

A leading insurance recruitment agency is seeking an Insurance Manager, Client Service in Calgary to lead servicing teams for Commercial and Personal Lines. This role involves overseeing operations, mentoring staff, and ensuring high-quality client service. The ideal candidate has extensive experience in insurance, strong leadership skills, and the necessary licenses. Competitive salary and benefits offered.