Insurance Customer Enablement Manager

Western Financial Group; Calgary; On-site; CAD 95,000 - 120,000; Full time

Job summary

A leading insurance brokerage in Canada is seeking an Insurance Customer Enablement Manager to lead a team while ensuring best practices and operational efficiency. This remote role offers a compensation range of $95,000 to $120,000 and values employee well-being with comprehensive benefits, including wellness days and vacation. The ideal candidate has extensive experience in the insurance sector and strong leadership skills.

Benefits

3 weeks vacation

14 wellness days

100% employer-paid group benefits

Company-matching investment and savings programs

Qualifications

• 5+ years of experience in an insurance brokerage environment.
• 2+ years of experience leading a team.
• General Level 2 or 3 License required.
• Experience using AI or automation to streamline workflows.

Responsibilities

• Lead the change management process with key stakeholders.
• Set and meet production targets for team output.
• Evaluate processes for continuous improvement.
• Manage operational KPIs of the Central Processing Unit.

Skills

Leadership

Coaching

Change management

Excel proficiency

Automation

Job description

Truthfulness Fairness Value Loyalty

At Western Financial Group we take pride in being one of Canada’s largest insurance brokers. Our strength lies in our incredible team of over 2200 dedicated professionals spread across 180 locations nationwide. Together we create a supportive and collaborative environment that has earned us the recognition of one of Forbes Canada’s Best Employers.

Discover a workplace where your well‑being is a priority and your contributions make a real difference. With competitive benefits, a strong community focus and a commitment to work‑life balance, Western is not just a place to work – it’s a place to thrive!

Insurance Customer Enablement Manager

The Customer Enablement Manager will be a key member of the Enterprise Business Solutions Department responsible for leading the Central Processing Unit. Acting as a Subject Matter Expert, you will identify and implement best practices for central process and support the network branch offices to ensure CPU targets and KPIs are met.

Typical Day

• Lead the change management process to shape organizational understanding of proposed changes and establish support from key stakeholders.
• Identify and implement best practices for central processing.
• Set, maintain and meet production targets for team output, ensuring they are achievable and that employees are informed and properly trained.
• Develop and implement full‑time employee resource plans in line with project and business strategy; ensure timely coordination for resource management.
• Evaluate processes, methods and practices and identify areas of continuous improvement, making periodic changes to increase the efficiency, accuracy and effectiveness of the CPU and improve the service provided to the business.
• Support Assistant Managers in recruitment, interviewing, onboarding and training processes to ensure a high employee and leadership success rate.
• Manage, organize and direct the Central Processing Units operational KPIs.
• Act as the main CPU point of contact for all departments within Western Financial Group, ensuring service and communication standards are met.

Qualifications

• 5+ years of experience in an insurance brokerage environment.
• 2+ years of experience leading a team with a track record of exceeding business goals and targets.
• General Level 2 or 3 License required.
• Experience using AI or automation to streamline workflows.
• Strong ability to coach, motivate and lead a team.
• Capacity to lead and manage change initiatives.
• Experience in recruitment, staff development and performance management.
• Proven working knowledge of Excel.

Details

Hours: 37.5 hours / week

Location: Remote options available in Canada

Compensation Range: $95,000 – $120,000

At Western we prioritize the well‑being of our employees and are committed to fostering an inclusive environment that values diversity within our communities. We strive to create a workplace that is accessible, equitable and supportive, ensuring that all team members feel valued and can thrive in their roles. As an equal‑opportunity employer, we welcome applicants from all backgrounds and encourage individuals to apply even if their experience does not fully meet all the criteria listed.

We value our employees and offer programs that enhance their lives. Eligible employees receive 3 weeks vacation, 14 wellness days, company‑matching investment and savings programs and 100% employer‑paid group benefits.