Insurance Advisor Home & Auto - Advice Centre

RBC; Mississauga; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading financial services company is seeking a Licensed Insurance Advisor for Home & Auto in Mississauga. The successful candidate will provide trusted insurance advice and foster relationships with clients. This role offers competitive benefits, a supportive team environment, and opportunities for personal growth. Candidates must be willing to obtain the required insurance licenses and possess strong customer service skills.

Benefits

Flexible work arrangements

Comprehensive Total Rewards package

Opportunities for personal and professional growth

Qualifications

• Willingness to obtain General Insurance License for Ontario and other provinces.
• Exceptional customer service skills with relationship-building capabilities.
• Flexibility to work various shifts.

Responsibilities

• Provide insurance advice and solutions via inbound calls.
• Exhibit a positive client experience and resolve concerns.
• Build relationships with clients through meaningful discussions.

Skills

Customer Service

Sales

Insurance Product Development

Cold Calling

Competitive Markets

Cross-Selling

Group Problem Solving

Customer Needs

Education

Post-secondary education

Job description

Overview

What is the opportunity?

This role at RBC Insurance Advice Centre gives you the best of both worlds - the flexibility you need for your life and the fulfillment you seek in your work.

We will provide you with the tools, training and support you need to successfully complete the Other than Life (OTL) Ontario insurance license and other provinces.

As an RBC Licensed Insurance Advisor for Home & Auto, you’ll be the trusted voice on the other end of the phone providing insurance advice and options to help clients protect what’s important to them. You’re empathetic, helpful and friendly and provide clear, upfront insurance advice for clients. With every conversation, you’re curious, caring and detail-oriented, with a focus on problem solving and delivering an exceptional client experience. You will contribute to individual and team sales goals by proactively recommending personal home and auto insurance solutions to new and existing clients, as well as referring them to your partners within the organization.

What will you do?

• Provide insurance advice and solutions to clients based on their needs through inbound calls
• Exhibit a consistent, positive client experience with every conversation and resolve client concerns at first point of contact, demonstrating relationship building through meaningful discussions
• Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations
• Demonstrate a solid understanding of regulatory risk when underwriting and updating home & auto insurance policies
• Use procedures effectively and seamlessly during conversations with clients
• Cultivate and maintain relationships with partners to work as one RBC team

What do you need to succeed?

Must-have

• Willingness and ability to successfully obtain the General Insurance License for Ontario (Other Than Life) and the General Insurance License for all provinces
• Exceptional customer service skills with the ability to build strong relationships and connect with clients
• Flexibility to work all shifts within the hours of operation. The Home & Auto Advice Centre is open Monday – Friday 8:00am – 8:30pm and Saturday 8:00am – 4:30pm
• Digital literacy across a broad range of services (i.e. smartphones, tablets, laptops etc.)

Nice-to-have

• Possession of the Other Than Life (OTL) license at time of application
• Fluent in both French and English
• Post-secondary education
• Knowledge of insurance products
• Customer service and/or sales experience in a contact centre environment

What’s in it for you?

Whether it’s developing new skills, opportunities to innovate and grow, modern and comprehensive benefits, or the flexibility to enjoy the moments that matter, at RBC you have everything you need at your fingertips to build your career and life.

• Working with an award-winning team and diversity and inclusion initiatives
• A comprehensive Total Rewards package that prioritizes your overall wellbeing, including flexible and modern benefits, competitive compensation and stock options
• Work where you belong as part of a supportive, inclusive team and company that celebrate your unique perspectives and experiences
• Leaders who are invested in your success and provide opportunities to learn, grow and try new things with learning programs and tools
• Flexible work arrangements and leaders who support your personal and professional needs
• Opportunity to have real impact on the lives of clients and the communities you serve
• RBCI software tools to boost your productivity

Job Skills

Auto Insurance, Cold Calling, Competitive Markets, Cross-Selling, Customer Needs, Customer Service, Group Problem Solving, Insurance Product Development, Sales

Additional Job Details

Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR, MISSISSAUGA

City: Mississauga

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: INSURANCE

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-09-02

Application Deadline: 2025-09-19

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.