Instructional Designer

Themis Solutions; Burnaby; Hybrid; CAD 70,000 - 95,000; Full time

Job summary

A leading legal technology company is seeking an Instructional Designer to join the Customer Education team. The successful candidate will create engaging online learning content and design tailored training experiences for customers. This role requires 2-3 years of instructional design experience and offers a hybrid work environment. The salary range is competitive, from $70,200 to $95,000, based on experience.

Benefits

Competitive salary

Full health benefits

Flexible time off policy

$2000 annual counseling benefit

RRSP matching

Qualifications

• 2-3 years of instructional design experience in a fast-paced environment.
• Ability to manage multiple projects and priorities effectively.
• Experience with eLearning development tools and LMS platforms.

Responsibilities

• Create engaging online learning content for diverse training programs.
• Design customer learning experiences based on user feedback.
• Manage projects and enhance operational practices.

Skills

System Design

Learning Technology

Instructional Design

Adult Education

SCORM

LMS

Training & Development

Adobe Captivate

Education

University degree in a related field

Tools

Articulate 360

Google Slides

PowerPoint

Zoom

Teams

Job description

Overview

Clio is more than just a tech companywe are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice .

Summary :

We are currently seeking an Instructional Designer to join our Customer Education team in our Burnaby or Toronto hub offices.

What your team does

Customer Education is a strategic team in the Customer Success organization that is both human and high-performing. Customer Education empowers Clio customers to do their best work through structured training programs with product documentation self-paced training programs live training events and certification exams. Customer Education creates best-in-class experiences that elevate the performance of all Clio Customers.

Who you are

The successful candidate will be a dynamic individual who is inspired and motivated to solve customer business challenges through outcome-focused Customer Education courseware in multiple formats.

What youll work on

Creating engaging online learning content :

Collaborate with internal teams to conduct learning needs analyses defining strategic training programs that drive measurable business results for customers.

Produce a wide range of engaging learning assetsincluding documentation video scripts software simulations instructor-led courseware training scenarios and certification examsgrounded in deep product knowledge and realistic user scenarios.

Build cross-functional partnerships to integrate educational content into company-wide initiatives ensuring all materials are continuously updated to reflect Clios product roadmap.

Strategizing and designing customer learning experiences :

Develop an expert understanding of Clios customer segments and role-based personas to create tailored training plans that ensure customers consume the right courses at the right time.

Analyze learning analytics and user feedback to recommend improvements to existing courseware and upcoming development projects.

Perform administrative responsibilities and implement AI-enabled optimizations in Clios customer-facing Learning Management System including learning track creation course uploads user management reporting certification tracking and troubleshooting.

Managing projects operations and business systems :

Follow established development methodologies to build training content and maintain deliverables incorporating customer feedback and product enhancements.

Contribute to Instructional Designs operational practices by suggesting enhancements to intake processes project management and roadmap planning.

Discover new ways to creatively produce content that engages our audience and succeeds at scale.

What you may have

2-3 years of instruction design eLearning and content authoring in a fast-paced high-growth environment.

University degree in a related field including but not limited to media production learning social sciences marketing or business administration.

Ability to manage and prioritize multiple projects deliverables and competing priorities with a proven record of success.

Experience with eLearning development tools (e.g. Articulate 360 Adobe Captivate WalkMe etc.) instructor-led training platforms (e.g. Google Slides PowerPoint Zoom Teams etc.) and experience working within a Learning Management System (LMS).

Demonstrate a keen interest in improving your craft by using AI.

Ability to get up to speed on our industry and product offerings quickly.

Serious bonus points if you have :

A university degree in a related field including but not limited to media production learning social sciences marketing or business administration.

We use a hybrid work model

What you will find here

Compensation is one of the main components of Clios Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include :

Competitive equitable salary with top-tier health benefits dental and vision insurance

Hybrid work environment with expectation for local Clions (Vancouver Calgary Toronto and Dublin) to be in office minimum 2 days per week on our Anchor Days.

Flexible time off policy with an encouraged 20 days off per year.

$2000 annual counseling benefit

RRSP matching and RESP contribution

Clioversary recognition program with special acknowledgement at 3 5 7 and 10 years

The full salary range

• for this role is $70200 to $82600 to $95000 note salary bands may differ based on location and local currency. Additionally benefit offerings may differ depending on the employees location.
• We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate. Please note there are a separate set of salary bands for other regions based on local currency.

Diversity Inclusion Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves and are united by our mission. We are dedicated to diversity equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included valued and enabled to do the best work of their careers wherever they choose to log in from. We believe that different perspectives skills backgrounds and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation please let us know and we will work with you to meet your needs.

Learn more about our culture at We only communicate with candidates through official @ email addresses.

Key Skills

System Design,Classroom Experience,Learning Technology,Instructional Design,Adult Education,SCORM,LMS,Training & Development,Adobe Dreamweaver,Adobe Captivate,Curriculum Development,Web Accessibility

Employment Type :

Full-Time

Experience :

years

Vacancy :

1

Salary :

70200 - 95000