Instructional Design Support Administrator

Queen's University; Kingston; On-site; CAD 55,000 - 67,000; Full time

Job summary

Queen's University in Kingston, Ontario, is seeking an Instructional Design Support Administrator to join the Faculty of Law. The role supports online course development, LMS management, and multimedia production for JD, LLM, and related programs.

You will collaborate with EdDev staff to create engaging, accessible online content and provide instructor training. The position emphasizes quality assurance, documentation, and coordination of course materials, with potential oversight of casual

Qualifications

• Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent.
• In addition, requires trade certification, qualification, or ongoing learning to stay ahead of changes in technology or emerging fields.
• Experience with LMS functionalities and standards is an asset.

Responsibilities

• Recommends and makes changes to LMS mediated course modules including files, course components, activities, content, videos, and gradebooks.
• Assists course development team with video filming, editing and production.
• Provides testing, makes revisions, and proofs course components and materials prior to course release.
• Provides orientation and guidance to instructors to support their use of LMS tools.
• Completes quality assurance by ensuring course materials meet content requirements and accessibility formats.

Skills

Project planning

Communication

Problem-solving

Adaptability

Team collaboration

Education

Three-year Community College Diploma

Three-Year Bachelor Degree

equivalent

Tools

Photoshop

Illustrator

Flash

ProTools

AfterEffects

Job description

Competition Number: J0926-0760Position Title: Instructional Design Support AdministratorPosition Number (Final): 00508641Vacancy Type: Existing PositionEmployee Group: Support Staff - USW Local 2010Job Category: AdministrativeDepartment or Area: Faculty of LawLocation: Kingston, Ontario, Canada (On-site)Salary: $54,799.00 - $66,829.00/YearGrade: 06Hours per Week: 35Job Type: Permanent (Continuing)Shift: 7 Monday - FridayNumber Of Positions: 1Date Posted: October 6, 2026Closing Date: October 20, 2026COVID 19 On-Campus RequirementsPrior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to declare their COVID-19 vaccination status and provide proof that they were fully vaccinated or had an approved accommodation to engage in in-person University activities. These requirements were suspended effective May 1, 2022, but the University may reinstate them at any point.About Queen's UniversityQueen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.Come work with us!Applicant Guidance & InformationAt Queen's, we are committed to helping people achieve their best. Whether you are beginning your career at Queen's or seeking your next opportunity, we are here to support you. Visit our Applicant Resources for guidance on applying, showcasing your skills and experience, and preparing for interviews.Disclaimer: As part of the application process at Queen's University, our recruitment system uses Artificial Intelligence (AI), as defined under the Ontario Employment Standards Act, to ask job-related questions and confirm eligibility for hire. All final hiring decisions are made using non-AI related processes.Job SummaryThe Faculty of Law is nationally and internationally recognized as a leading law school, with a distinguished record of outstanding teaching and research. In addition to offering the JD and graduate (LLM and PhD) programs, the Faculty of Law also offers innovative online programs such as the Certificate in Law and the Graduate Diploma in Immigration and Citizenship Law, along with Professional Certificate Programs designed to meet the evolving needs of the legal profession and related markets. Reporting to the Assistant Dean, Graduate Studies and Professional Programs, the Instructional Design Support Administrator will provide proficient support in the development and delivery of online courses. Working with other members of the Educational Development (EdDev) team, the incumbent will contribute to the development and refinement of course modules, such as files, activities, assessments, multimedia content, and gradebooks, within the Learning Management System (LMS); collaborate with instructors to provide orientation, training, and best practices for using LMS tools; and develop clear and practical how-to documentation for faculty and staff. In addition, the incumbent may may oversee casual staff and/or work study students, support project coordination within the course development team, troubleshoot technical issues, and contribute ideas that enhance the overall online learning experience in a rapidly evolving digital environment. The successful candidate will have strong technical and project management skills, an aptitude for learning and applying new technologies, and a commitment to staying ahead of trends in educational technology. They will bring knowledge of multimedia production, including video filming, editing, and post-production, as well as quality assurance processes to ensure content is accurate, accessible, and engaging.This position recommends and makes changes to Learning Management System mediated course modules including files, course components, activities, content, videos, and gradebooks. This position assists the course development team with video filming, editing and production, and provides testing, makes revisions, and proofs course components and materials prior to course release. This position also provides course development support in areas such as loading and configuring materials, developing assessments, and setting up interactive teaching forums, and completes the quality assurance process by ensuring that course materials are loaded properly, meet content requirements and accessibility formats, and performs integrity checks.Job DescriptionWhat you will do• Recommends and makes changes to Learning Management System mediated course modules including files, course components, activities, content, videos, and gradebooks.• Assists course development team with video filming, editing and production.• Provides testing, makes revisions, and proofs course components and materials prior to course release.• Makes course revisions based on direction from members of the course development team.• Provides support to instructors by sharing process information including required documents and deadlines, and academic policies and procedures.• Provides orientation and guidance to instructors to support their acquisition of and ability to leverage tools in the learning management system.• Provides course development support in areas such as loading and configuring materials, developing assessments, and setting up interactive teaching forums.• Completes the quality assurance process by ensuring that course materials are loaded properly, meet content requirements and accessibility formats, and performs integrity checks.• Coordinates the review and publishing of support documents related to best practices in online learning.• Other duties as required in the support of the department and/or unit.Required Education• Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.o in adult education preferred. ando in law preferred.Required Experience• More than 2 years and up to and including 3 years of experience.o Experience with learning management system functionalities and standards is considered an asset.o Familiarity with online learning strategies considered an asset.o Knowledge of eLearning standards and best practices as well as emerging learning technologies is considered an asset.o Experience in graphic design and production with a familiarity of graphic/multi-media design tools and technologies considered an asset (e.g., Photoshop, Illustrator, Flash, ProTools, AfterEffects, etc.).o Experience in planning and/or managing projects considered an asset.o Experience in IT software and systems with a focus on designing curriculum/content considered an asset (e.g., tests, visual aids, etc.).o Experience working with diverse populations/equity deserving groups considered an asset.o Experience working at a post-secondary education institution considered an asset.o Experience in writing, interviewing, reviewing, editing and/or proofreading internal and/or external communications and documents considered an asset (e.g., social media, policy manuals, newsletters, handbooks, legal documents, forms/templates, blogs, training/reference materials, technical documents, webinars, etc.).Consideration will be given to an equivalent combination of education and experience.Job Knowledge and Requirements• Knowledge and insight of practical methods, techniques, and work processes that is typically acquired through a combination of technical training and/or substantial work experience.• Provide information to others that requires technical or administrative explanation or interpretation.• Attempts to resolve a difficult or challenging interpersonal situation or, overcome resistance to gain cooperation.• Adapt messages to meet the needs of the intended audience.• Manage own work and may train and review the work of casual employees, work study students, and/or volunteers, to see commitments through to completion.• Participate in project team meetings and is involved in developing individual and team project plans.• Identify new problems and seeks information and input to fully understand the cause.• Identify opportunities to improve the effectiveness and efficiency of work processes.• Break down concrete issues into parts and synthesizes information succinctly.• Respect diversity and promotes inclusion in the workplace.• Awareness of relevant legislation, including Employment Equity, Human Rights legislation, Treaties, sexual violence legislation and the Accessibility for Ontarians with Disabilities Act and its regulations.Employment Equity and Accessibility StatementThe University invites applications from all qualified individuals. Queen's is strongly committed to employment equity, diversity, and inclusion in the workplace and encourages applications from Black, racialized persons, Indigenous people, women, persons with disabilities, and 2SLGBTQI+ persons. In accordance with Canadian Immigration requirements, priority will be given to those who are legally eligible to work in Canada.The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at [e-mail] you interested in this job?