Instant Communications Support Representative, Bell Mobility

Bell Canada; Montreal; Hybrid; CAD 60,000 - 75,000; Full time

Job summary

A major telecommunications company seeks an Instant Communications Support Representative to deliver essential support to public safety and corporate customers. The role requires strong customer experience skills and involves resolving technical issues swiftly in a hybrid work environment. Candidates should have 3-5 years of client management experience and be skilled in communication and time management.

Benefits

Competitive salary

Comprehensive benefits package

35% discount on services

Qualifications

• 3 – 5 years experience in client relationship management.
• Experience resolving customer technical issues.
• Valid driver’s license required.

Responsibilities

• Provide instant communications support for safety-critical use cases.
• Handle technical and system escalations with urgency.
• Support customer requests and maintain relationships.

Skills

Client relationship management

Technical issue resolution

Strong verbal communication

Time management

Interpersonal skills

Education

College or University Degree/Diploma

Tools

PowerPoint

Excel

Job description

Instant Communications Support Representative, Bell Mobility

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game‑changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada’s Best National Network. We love to innovate, embrace big challenges, and live for the newest technology.

Summary

As an Instant Communications Support Representative, you will provide crucial support to public safety and corporate customers who rely on push‑to‑talk services across wireless and two‑way radio networks. Reporting to the Manager of Sales Support, you'll collaborate with subject matter experts and passionate professionals in a dynamic, fast‑paced environment, supporting customer experiences and contributing to positive change within our instant communication portfolio. We are looking for individuals with a strong customer experience focus who thrive in such settings.

Key Responsibilities

• Provide critical, high‑demand instant communications support for safety‑critical use cases in a rapidly evolving environment
• Using advanced interpersonal skills, handle technical, hardware and system escalations with a sense of urgency and work with internal resources to resolve quickly
• Work independently or collaborate with cross‑functional teams and tools to support customer requests for products and services
• Record customer interactions and requests in online tracking system for production of reports and data analysis
• Provide administrative and operational support to the sales team
• Creation and processing of sales quotes and orders
• Facilitation of user training and support onboarding of new customers
• Accountable to maintain and enhance client relationships with key customer accounts
• Additional responsibilities per business needs if required

Critical Qualifications

• Demonstrated 3 – 5 years’ experience in client relationship management
• Experienced in resolving customer technical issues, strong ability to diffuse escalations and retain customers
• Demonstrated ability to be resourceful, leverage support partners both internally and externally
• Be a positive, organized and motivated individual with a strong ability to effectively manage time and multiple priorities
• Strong verbal and communication skills
• Advanced time management skills
• Possess a valid driver’s license (limited driving required)
• Skilled in PowerPoint and Excel
• English required: In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada

Preferred Qualifications

• Telecom experience would be ideal, specifically with Bell’s 5G push‑to‑talk service or Radio technologies
• Strong skill set for telephone and email business communication and dealings
• College or University Degree/Diploma

Adequate knowledge of French is required for positions in Quebec.

Additional Information

Position Type: Non Management
Job Status: Regular – Full Time
Job Location: Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 12/02/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work‑life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well‑being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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