Installation Coordinator (Edmonton South)

Trail Appliances AB/SK; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading home appliance company in Canada seeks an Installation Coordinator to manage installation schedules and ensure excellent customer service. The role requires effective communication, collaboration with sales teams, and attention to detail. Candidates should have at least 2 years of experience in a customer-centric role. Benefits include health insurance, personal care days, and staff incentives. Position is full-time, Monday to Friday.

Benefits

Health & dental benefits

Personal care days

Employee discounts

Qualifications

• 2+ years of experience in booking and/or client service, preferably in the service or retail industry.
• Proven success in a customer-focused work environment.
• Strong work ethic and punctuality.

Responsibilities

• Efficiently schedule product installations and manage rescheduling.
• Maintain accurate records and prepare detailed installer runs.
• Handle customer inquiries and ensure timely responses.

Skills

Customer-focused environment

Communication skills

Attention to detail

Collaboration skills

Job description

Overview

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

Position

Installation Coordinator

Responsibilities

• Efficiently schedule product installations, verify charges, manage rescheduling, and collaborate with sales teams to address installation queries
• Pull necessary permits, maintain accurate records, and prepare detailed installer runs, including work orders, spec sheets, and required payments
• Handle customer inquiries, respond to install requests within 24 hours, and ensure customer concerns are addressed professionally
• Assist Sales Consultants with Costco paperwork, facilitate installation bookings, process invoices, and track completion certificates
• Generate reports, track installation data, and manage post-installation paperwork to ensure timely payments and order completion

Qualifications

• Proven success in a customer-focused work environment
• 2+ years of experience in booking and/or client service, preferably in the service or retail industry
• Strong work ethic, punctuality, and attention to detail
• Ability to collaborate across departments to resolve issues effectively and promptly
• Excellent oral, written, and typing communication skills

Benefits

• Health & dental benefits
• Personal care days
• Statutory holidays off
• Employee & family assistance program
• Staff incentives and rewards
• Employee discounts

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you\'re passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team!

Availability

This is a full-time position and will require you to be available: Monday to Friday from 8:30am to 5:00pm

Compensation

$16.50/hr - $17.50/hr

We value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service.