Install Coordinator

RONA; Hamilton; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Inclusive environment

Employee discounts

Benefits

Telemedicine access

Advancement opportunities

Community involvement

Training program

Student incentives

Job summary

RONA is seeking a product specialist to guide customers to the best product choices. You’ll be the store expert, providing detailed product information to customers and associates while promoting products and installation services.

You’ll also keep shelves stocked and support order management and weekly flyer prep. This role rewards analytical thinking and customer service excellence, with teamwork at its core.

Qualifications

• Experience in a similar role.
• Strong analytical skills.
• Retail or hardware knowledge is a plus.

Responsibilities

• Serve as the store expert by providing detailed product information to customers and other RONA associates.
• Conduct sales activities including promoting and recommending products, plans, or installation services that match customer needs.
• Keep shelves stocked and merchandise correctly displayed.
• Prepare weekly flyer.
• Perform order management duties such as entering new orders for customers, contacting vendors on special orders, tracking and fulfilling orders, and resolving issues.
• Provide excellent customer service through daily execution of RONA customer service programs and assisting customers as needed.

Skills

Customer service

Analytical skills

Experience in a similar role

Job description

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick's Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued.

So, if you're looking to do what you love, we could be a perfect match.

By joining the RONA family, you'll enjoy many benefits, such as:

• An inclusive and safe working environment
• Promotion of work-life balance
• Exclusive employee discounts
• Benefits: insurance (certain conditions apply), annual salary review, etc.
• Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services
• Opportunities for advancement within the company
• An employer that's involved in the community
• Teamwork and ongoing training
• A comprehensive training program for all new hires
• A student incentive program
• And much more!

Become a product specialist, where your expertise and passion for customer service will help guide our customers to the best product choices. You'll play a key role in satisfying Rona customers and achieving our sales objectives, while growing in an environment where your analytical mind will be valued.

Your role:

• Serve as the store expert by providing detailed product information to both customers and other RONA associates
• Conduct sales activities including promoting and recommending products, plans, or installation services that match customer needs
• Keep shelves stocked and merchandise correctly displayed
• Prepare weekly flyer
• Perform order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking and fulfilling orders, and resolving issues
• Provide excellent customer service through the daily execution of RONA customer service programs, including following up on completed orders to ensure customer satisfaction, and assisting customers as needed in locating, selecting, carrying, and loading merchandise
• Other related tasks to ensure the store runs smoothly

What we're looking for:

• Experience in a similar role
• Strong analytical skills

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.