Insolvency Officer

RBC; Winnipeg; On-site; CAD 55,000 - 75,000; Full time

Job summary

RBC in Mississauga is seeking a collections professional to help fulfill and service complex client transactions, including bankruptcies, consumer proposals and credit counseling files. You will apply judgment to approve, decline or negotiate outcomes while balancing customer service with risk management.

You will field calls from clients and industry partners in a focused, professional manner and contribute to a collaborative One RBC client experience.

Qualifications

• 2+ years of collections experience.
• Ability to formulate intricate Risk Assessment Reports when required.
• Proven negotiation, solution-finding and decision making skills.
• Ability to take calls from clients, trustees and service partners in a call centre environment.
• Strong understanding of the balance between customer service and business risk mindset.
• Results driven, with a demonstrated ability to review, seek solutions and decisions.
• Ability to work efficiently in a challenging environment.
• Ability to work shifts within the hours of 8 am - 6 pm, Monday - Friday.
• Knowledge of CAC's, CASPER, OLBB, OLMS, TS2, Sales Platform, Bankruptcy & Collection Highways
• Knowledge of Bankruptcy, Fraud, Credit Counseling and Consumer Proposals
• Knowledge of Personal Products, Loans, Mortgages, Overdrafts and Business Products

Responsibilities

• Responsible for fulfillment and/or servicing of complex client transactions, as it relates to bankruptcies, consumer proposals and credit counseling services files
• Apply sound judgment and provide approval, decline or negotiation of bankruptcy, consumer proposal and credit counseling services
• Field calls from clients and industry professionals
• Complete risk reports and ensure a balance between customer service and business risk mindset
• Resolve issues related to the specific group, function and process

Skills

Collections experience

Risk assessment reports

Negotiation skills

Client calls handling

Risk vs customer service balance

Results driven

Working in challenging environment

Shift flexibility

Job description

Job Description

What is the opportunity?

You will apply your investigative abilities and take ownership to resolve issues, ensuring operational risk mitigation and compliance are achieved. Your communication skills will serve you here, as you will be the referral point for other team members, in order to deliver a seamless, simpler, fast, and better client experience. You will foster collaboration within your team and convergence across partners to support RBC's One Client, One Bank vision.

What will you do?

• Responsible for fulfillment and/or servicing of complex client transactions, as it relates to bankruptcies, consumer proposals and credit counseling services files


• Apply sound judgment and provide approval, decline or negotiation of bankruptcy, consumer proposal and credit counseling services


• Field calls from clients and industry professionals


• Complete risk reports and ensure a balance between customer service and business risk mindset


• Resolve issues related to the specific group, function and process

What do you need to succeed?

Must-have

• 2+ years of Collections experience


• Ability to formulate intricate Risk Assessment Reports when required


• Proven negotiation, solution-finding and decision making skills


• Ability to take calls from clients, trustees and service partners in a call centre environment


• Strong understanding of the balance between customer service and business risk mindset


• Results driven, with a demonstrated ability to review, seek solutions and decisions


• Ability to work efficiently in a challenging environment


• Ability to work shifts within the hours of 8 am - 6 pm, Monday - Friday

Nice-to-have

• Knowledge of CAC's, CASPER, OLBB, OLMS, TS2, Sales Platform, Bankruptcy & Collection Highways


• Knowledge of Bankruptcy, Fraud, Credit Counseling and Consumer Proposals


• Knowledge of Personal Products, Loans, Mortgages, Overdrafts and Business Products

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program


• Leaders who support your development


• Ability to make a difference and lasting impact


• Opportunity to take on progressively greater accountabilities

Job Skills

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

Mississauga

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-02

Application Deadline:

2026-09-18

Note** :** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.