Insolvency Advisor, Personal Debt Solutions

BDO Canada; Vancouver; On-site; CAD 45,000 - 77,000; Full time

Benefits offered by this job

Competitive cash compensation

Benefits from day one

Flexible personal time off

Job summary

BDO Canada seeks a candidate to join our team in an in-office role focused on personal debt solutions. You will assess debtor situations, advise options, and assist debtors and creditors, while preparing client files for signing and engaging with the community to promote services.

The position values collaboration, integrity, and empathy within a fast-paced environment. English/French bilingualism is an asset, and occasional travel may be required.

Qualifications

• 2+ years in Customer Service or financial services banking or credit counseling
• Excellent interpersonal and communication skills
• Proficient in Microsoft Outlook, Word & Excel
• Ability to travel occasionally
• Bilingual English/French is an asset
• Available to work one evening shift a week until 7:30pm
• Detail oriented in a fast-paced environment

Responsibilities

• Perform initial consultations to assess the debtor’s situation and recommend appropriate options.
• Assist debtors and creditors, both in person and by telephone, as it relates to bankruptcies and proposals.
• Review interview forms, and prepare files and documents for client signing.
• Community outreach, business development, presentations, and use of social media to promote personal debt solutions offerings.

Skills

Interpersonal skills

Communication

Time management

Attention to detail

Team player

Bilingual EN/FR

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

This is a replacement role, and this position entails maintaining an in-office presence by completing the following duties:

• Perform initial consultations to assess the debtor’s situation and recommend appropriate options. Training will be provided.
• Assist debtors and creditors, both in person and by telephone, as it relates to bankruptcies and proposals.
• Review interview forms, and prepare files and documents for client signing.
• Community outreach, business development, presentations, and use of social media to promote personal debt solutions offerings.

Success Criteria

• You demonstrate BDO's core values through all aspects of your work: Integrity, Respect, and Collaboration.
• You understand your client’s needs, challenges, and opportunities; clients describe you as positive, professional, and empathetic.
• You identify, recommend, and are focused on effective service delivery to your clients.
• You share in an inclusive and engaging work environment that develops, retains, and attracts talent.
• You actively participate in the adoption of digital tools and strategies to drive an innovative workplace.
• You grow your expertise through learning and professional development.

Your Experience And Education

• Previous insolvency experience (assets preferred but not required).
• 2 years or more in Customer Service, financial services banking, credit counseling, or other relevant area.
• Great interpersonal skills with the ability to collaborate with team members, debtors, and creditors.
• Demonstrated ability to communicate effectively in various situations.
• Strong attention to detail in a fast-paced environment.
• Bilingualism (English/French) would be an asset.
• Ability to travel on occasion.
• Proficient in Microsoft Outlook, Word & Excel.
• Excellent time management and organizational skills.
• A team player who can also work independently.
• Available to work one evening shift a week until 7:30pm.

Compensation

The expected range of compensation for this role is: $45,000 to $77,000 annually.

Benefits & Rewards

• Competitive total cash compensation and performance-based pay.
• Comprehensive benefits from day one and a flexible personal time off policy.
• Support for wellness initiatives that fit your lifestyle.

EEO Statement

We are committed to creating a workplace where employees can participate fully, contribute meaningfully and succeed without barriers. We are dedicated to fostering a workplace defined by respect, fairness, and a true sense of belonging for everyone. We recognize and celebrate the unique experiences, identities, and perspectives that each of us bring – and that these experiences strengthen how we work together. Our commitment extends to ensuring that our application process is both inclusive and accessible. If you require accommodation to complete the application process, please contact us.