Inside Sales Specialist - Canada

ncr; Quebec; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

NCR recherche un Inside Sales Specialist pour le Québec en télétravail afin d’être un point de contact pour les clients et les équipes internes. Vous conduirez la satisfaction client, les renouvellements et l’advocacy, tout en gérant les relations par calls et emails.

Qualifications exigées: expérience professionnelle, maîtrise Excel et CRM (Salesforce), et excellente communication. Capacité à travailler dans un environnement rapide et à atteindre les objectifs.

Qualifications

• Expérience avec MS Excel, Word, PowerPoint et outils CRM (Salesforce).
• Solides compétences en résolution de problèmes et adaptabilité.
• Maîtrise des outils de visioconférence (Teams, Zoom).
• Capacité à travailler virtuellement et à collaborer avec des équipes transverses.
• Capacité à multitâche, énergie élevée et sens de l’ownership.

Responsibilities

• Travailler avec les Account Executives pour livrer Revenue et New Orders via la tarification et le suivi client.
• Gérer le support client, les renouvellements et les services pour assurer les encaissements.
• Maintenir les cartes chaleur clients et priorités internes; optimiser SFDC.
• Diriger les activités clients et coordonner les équipes pour exécuter les plans.
• Collaborer avec les équipes de support et le personnel pour l’expérience client.

Skills

Team collaboration

Relational skills

Problem solving

Communication

Tools

CRM tools (Salesforce)

MS Teams

Zoom

Microsoft Excel

Microsoft Word

PowerPoint

Job description

À propos de NCR

NCR Corporation (NYSE : NCR) est un chef de file dans la transformation, la connexion et l'exploitation de plateformes technologiques pour les services bancaires autogérés, les magasins et les restaurants. NCR a son siège social à Atlanta, en Géorgie, et emploie 38 000 personnes mondialement. NCR est une marque de commerce de NCR Corporation aux États-Unis et dans d'autres pays.

Title: Inside Sales Specialist

Location: QUEBEC VIRTUAL

Work style: Remote

Responsibilities:

As a Inside Sales Specialist, you will be one of the primary points of contact for our clients and internal teams, ensuring client needs are met and their expectations exceeded. You will play a critical role in driving client satisfaction, retention, and advocacy. Nurturing client relationships through effective communication via calls and emails. Providing guidance to clients, both reactively and proactively, supporting their needs and business requirements. Show agility and quick thinking to address client concerns, resolve issues efficiently and effectively, and collaborate on projects with internal teams to deliver positive client outcomes. Deep customer empathy is a very important characteristic when working with our customers. We need to address a myriad of questions that come to us with different levels of complexity from both customers and internal source and must be able to drive for the fastest resolution to ensure our customers' happiness.

Essential daily and weekly duties and responsibilities:

• Work with Account Executives to deliver Revenue and New Orders through quoting, communication to existing customer, organization of priorities for existing customer, and invoicing
• Focus on Accounts receivable, customer support, Renewals, services to ensure timely receivables.
• Maintain customer heat map, customer org map, customer priorities, and detailed SFDC optimization.
• Develops and manages customers activities and internal teams providing vision and direction needed to execute operating plans.
• Participates in organizational design work to continuously assess program strengths, while identifying areas for improvement client engagement process.
• Collaborates with support teams and corporate staff regarding issues and projects relevant to operational support and client experience.
• Owns the internal communication with all stakeholders, ensuring effective client communications.
• Ensures curriculum and interventions are in alignment.
• Manages programmatic schedule and services to ensure the efficiency and efficacy of client progression.
• Identifies and implements best practices to increase overall operational effectiveness.
• Facilitates team and interdepartmental training and meetings, to maintain precise process flow and ensure consistency of services.
• Produces reports of program status throughout the client's life cycle.

Position Requirements:

• Demonstrated success in working with teams and driving results to achieve targets.
• Strong relational skills to positively communicate with people from diverse backgrounds and experiences.
• Background with operational effectiveness, including navigating ambiguity, budgeting exercises, and meeting operational objectives.
• Experience identifying, innovating, and implementing best practice techniques and interventions.
• Communication skills that create positive impact and engagement (written, verbal and presentations)

Qualifications:

• Preferred to have 2 years of experience in a professional setting.
• Experience in MSFT Excel, Word, PowerPoint, and CRM tools (preferably Salesforce).
• Strong problem-solving abilities and adaptability.
• Proactive and self-motivated mindset with a passion for delivering an exceptional client experience.
• Proficiency in virtual communication tools such as MSFT Teams or Zoom.
• Thrives in a fast-paced environment that believes in accountability and continuous improvement.
• Detail oriented with ability to identify potential issues, recommend and implement resolution plans
• Ability to multi-task; high energy; strong sense of ownership; strong sense of urgency; ability to improvise; good problem-solving skills; ability to respond in a crisis; ability to rally a team; proven leadership skills

Les offres d'emploi sont conditionnelles au respect des critères de présélection applicables à l'emploi.

Déclaration TEE

L'engagement de NCR envers la diversité et l'égalité des chances en matière d'emploi est intégré à nos valeurs communes. Tous les candidats qualifiés seront pris en considération pour un emploi sans distinction de sexe, d'âge, de race, de couleur, de croyance, de religion, d'origine nationale, de handicap, d'orientation sexuelle, d'identité de genre, de statut d'ancien combattant, de service militaire, d'informations génétiques ou de toute autre caractéristique ou conduite protégée par la loi. NCR s'engage à être une entreprise inclusive à l'échelle mondiale où toutes les personnes sont traitées équitablement, reconnues pour leur individualité, p