Inside Sales Representative I

CSS White Cap Supply Canada Inc; Lethbridge; Sur place; CAD 38 000 - 46 000; Plein temps

Résumé du poste

White Cap Supply Canada Inc is seeking a sales support professional to facilitate the sales process, generate new opportunities, and upsell to existing customers. You will respond to orders and quotes via phone, email, and other channels, and provide product information, order entry, and post-sale follow-up to support sales goals.

Ideal candidates have 2–5 years of experience in sales or customer service, HS Diploma or GED, and possibly a Bachelor/Associate degree.

Qualifications

• HS Diploma or GED strongly preferred for the role.
• Bachelor or Associate’s degree preferred.
• 2–5 years of experience in a similar sales/customer service role.

Responsabilités

• Facilitate the sales process to generate new opportunities or upsell.
• Respond to customer orders and quotations via phone, email, and other channels.
• Provide product information, order entry, and follow-up support.
• Input sales orders accurately into the system.
• Prospect for new sales opportunities via outbound calls and emails.
• Confer pricing using the pricing matrix and internal guidelines.
• Support project management, tracking orders, and resolving issues.

Connaissances

Customer service

Sales experience

Communication

Quoting/price guidance

Account support

Formation

HS Diploma or GED

Bachelor or Associate's degree preferred

Description du poste

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Description / Qualifications

Job Summary Responsible for facilitating the sales process to generate new sales opportunities or upsell via phone, email, or other electronic communication. Oversee responses to customer order and quotation requests for all levels of accounts received via outside salespersons, telephone, e-mail, and written and faxed correspondence. Provides customer service for product information, order entry and follow-up support in support of sales, gross margin and corporate service goals.

Major Tasks, Responsibilities and Key Accountabilities

• Provides superior day-to-day customer service by assisting customers in determining product needs and providing logistics support for product needs ensuring compliance with all established company policies, procedures, and guidelines.
• Inputs sales orders into the computer system in an accurate and timely manner.
• Provide customer requested information in a timely manner.
• Continuously improve sales and product knowledge by active involvement in both inside and outside training.
• Develops code directives for certain products while maintaining target margin goals. Generates profitable growth through quota attainment.
• Performs estimating, take-off, and proposal duties as necessary.
• Prospects for new sales opportunities via outbound calling and emailing.
• Provides product pricing by consulting the pricing matrix and other resources to determine the appropriate price ensuring compliance with company guidelines and procedures.
• Facilitates the sales process through project management, tracking open sales orders, issue resolution, and overall customer service and support.

Nature and Scope

Refers complex, unusual problems to supervisor. Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor. None.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Typically requires overnight travel less than 10% of the time.

Education and Experience

HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Preferred Qualifications

• 1 to 5 years sales experience.
• Experience with inventory sales preferred.
• Bachelor or Associate’s degree preferred.

If you’re looking to play a role in building Canada, consider one of our open opportunities. We can’t wait to meet you. We encourage all First Nations, Métis and Inuit peoples or Indigenous peoples of North America to self-identify in their applications.

Minimum Pay $41,900.00

White Cap and its affiliates serve as a one-stop shop, providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing products, and safety products to professional contractors by meeting their distinct and customized supply needs in non-residential, infrastructure, and residential end markets.

White Cap operates approximately 500 branches across North America with more than 11,000 employees supporting approximately 200,000 customers.

For more information about White Cap, visit about.whitecap.com.