Inside Sales Representative

Sonepar; Vaughan; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading electrical distributor in Vaughan is looking for an Inside Sales Rep to manage account activities and support customers. The role involves handling customer inquiries, managing orders, and assisting Account Managers. Candidates should have strong customer service skills and the ability to communicate effectively. This position offers growth opportunities in a dynamic environment.

Benefits

Competitive salary

Flexible benefits program

Employee Assistance Program

Tuition Reimbursement

Qualifications

• Experience in customer service or sales.
• Ability to handle customer inquiries and issues professionally.
• Familiarity with inventory management is a plus.

Responsibilities

• Handle customer calls and service requests professionally.
• Quoting customers and checking inventory availability.
• Assist Account Managers with orders and product-related issues.

Skills

Customer service skills

Communication skills

Problem-solving skills

Job description

About Us

Robertson Electric Wholesale is a highly regarded Electrical Distributor in Canada. Robertson has demonstrated steady and secure growth since many years, proving to be a dominant player in the industries we serve. With numerous branches across Canada and secure business plans for further growth and expansion, Robertson is seeking talented individuals to join our dynamic Company and be part of our continued success.

We are a proud member of the Sonepar Group, the world's largest privately‑held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In Canada, we are represented by 6 locally managed electrical and industrial distributors and have over 110 locations with coverage in 9 provinces.

To explore and learn more about Sonepar opportunities, please visit www.career.sonepar.com

What’s In It For You?

• You will be joining a market leader with over 40 years of experience to help you elevate your potential.
• You will be working for the world’s #1 privately held business to business distributor of electrical products and related solutions.
• A chance to get involved in the forever growing electrical industry.
• We house the largest inventory to better service our customers and deliver on sales commitments.
• An opportunity for career development across many business departments within our organization.

Scope of the Position

This role is critical for the business’ success. The Inside Sales Rep (ISR) is responsible for the day‑to‑day account activity of electrical utilities. This position works in tandem with the Account Manager. The ISR is the champion of service, support and response time. This role has room to grow, room to learn and room to have fun. The position is based at our Vaughan Head Office. The Inside Sales Rep will prepare and maintain sales order master files, customer lists, direct purchase orders to site, and make routine decisions according to company policies and guidelines.

Major Responsibilities

• Handle incoming and outgoing customer calls in a professional manner.
• Responsible for handling customer service requests which include – order entry, pricing, order maintenance, etc.
• Responsible for quoting customers.
• Duties also include checking inventory for product availability, providing delivery dates to customers, and verifying prices.
• Assist and support Account Managers with active orders and requests.
• Deal with product‑related problems that customers may have, such as defective products and the return of products.
• Responsible for spec products for customers
• Responsible for carrying out any other duties assigned by management.

Benefits & Perks

We offer a competitive salary, plus a full set of benefits, including:

• Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
• Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
• Regardless of your benefits program, you will receive company‑paid Life Insurance, and employee‑paid disability.

Social Media

Website: https://robertson-electric.com/

X: Robertson Electric

Facebook: Robertson Electric

LinkedIn: Robertson Electric

Instagram: Robertson Electric

Sonepar places the planet and diversity and inclusion at the core of its vision driving our business ethos.

Today, Sonepar is the leading distributor of energy‑efficient products, pioneering the energy transition and making sustainability a priority. At Sonepar, we firmly believe that every action is crucial in safeguarding the environment, driving our commitment to a more sustainable future. We have accelerated our own transition to efficient generation and use of electrical energy across our business and champion the innovation of sustainable solutions in the market.

This commitment is tangible in our detailed Global CSR report, to learn more please visit https://www.sonepar.com/en/commitments/sustainability.

Sonepar has been recognized as a Diversity Leader by the Financial Times’ 2024 Diversity Leaders ranking and was awarded GEEIS Certification in 2022. We are proud to be an equal opportunity employer, welcoming submissions from all candidates. We believe in creating a work environment where everyone can feel safe, use their voice, and know that they belong. Diversity and Inclusion (D&I) is a central focus of our global, strategic impact plan. We value diversity and inclusion in the workplace because it allows us to better meet the needs of the communities we serve. It helps us foster greater creativity, breadth of experience, and it’s essential to our success as an organization. All qualified individuals, regardless of race, ethnic or national origin, colour, religion, sex, sexual orientation, age, marital status, neurodiversity, disability status, gender identity, veteran status or any other aspect which makes them unique are encouraged to apply.

For more information about our Inclusion and Diversity initiatives, please visit https://www.sonepar.com/en/commitments/diversity-and-inclusion.

Sonepar is an equal opportunity employer and welcomes submissions from all candidates. Accommodation is available to all applicants upon request. If selected for an interview, please advise the Sonepar representative of your accommodation needs at that time. We will work with all applicants to accommodate their accessibility needs.

Next steps:

We are interested in knowing more about you. Start an exciting new career and enjoy a number of benefits by applying online. While we are very grateful for your interest in joining the team, only those selected for an interview will be contacted.