Inside Sales Representative

Justrite; Sarnia; On-site; CAD 50,000 - 70,000; Full time

Job summary

A dynamic safety solutions company in Sarnia, Canada, is seeking a Customer Support Specialist to help support the outside sales team. Responsibilities include managing customer calls, handling quotes, and increasing rental revenue. The ideal candidate has a Bachelor's degree in marketing and four years of relevant experience. Competitive salary and benefits, with opportunities for career growth are offered.

Benefits

Competitive salary

Comprehensive medical, dental, and vision coverage

401(k) plan with company match

Generous paid time off

Employee wellness program

Qualifications

• Minimum four years’ experience in marketing, business administration, or related field.
• Ability to travel up to 15%.
• Functional and working experience with Adobe Creative Suite products.

Responsibilities

• Receive all incoming customer calls and provide feedback.
• Handle simple quote requests from established distributors.
• Manage incoming leads in Salesforce.
• Quote spare parts and handle rental inquiries.
• Support online chat for North America customers.

Skills

Customer service skills

Critical thinking

Problem-solving

Communication skills

Project management

Education

Bachelor's degree in marketing or related field

Tools

Salesforce

Adobe Creative Suite

Job description

Overview

Justrite Safety Group is a dynamic organization dedicated to protecting people, property, and the planet. Our ever-growing portfolio delivers advanced industrial safety solutions that set the standard for excellence. As the business grows, we seek top talent to lead in revolutionizing industrial safety and ensure that every worker returns home safely, every workplace remains secure, and our environment thrives. Safety is our passion.

Our Chemical & Environmental Safety division is a market leader, manufacturing equipment for the secure storage, handling, and disposal of hazardous materials, including chemical safety cabinets, spill containment systems, safety cans, safety showers, eyewashes, and chemical labeling items to protect workers and assets.

The contributions you’ll bring to this role include supporting our outside sales team across the USA and Canada, driving growth in North America, handling incoming customer calls and simple quotes, managing spare parts sales, and increasing rental revenue by optimizing fleet usage. You will support online chat inquiries, assist with the Order-to-Shipment process, and collaborate with Technical Support, Engineering, and Sales to ensure customers receive accurate product documentation. You will organize and execute projects to achieve clear, successful outcomes.

You will report directly to the General Manager, setting the stage for career growth with opportunities to advance within 3–5 years as you contribute to organizational goals.

The team focuses on collaborating with leading distributors and top brands, maintaining strong relationships to deliver the best outcomes for partners and customers, and achieving a high level of customer satisfaction as demonstrated by our Net Promoter Score (NPS).

Responsibilities

This position requires personal leadership and cross-functional team skills to achieve company goals. You must think critically with creative intuition and a clear understanding of actions to meet objectives. You should operate with speed in an entrepreneurial spirit while working in a culture of discipline to support development and adherence to standard work.

• Receive all incoming customer calls, provide feedback to customers’ questions and requests, forward and follow up on all requests.
• Handle simple quotes requests from established distributors via phone and website leads.
• Manage incoming leads, via phone or website, in Salesforce to capture pertinent information.
• Handle customer claims, warranty requests or concerns, collaborating with Sales, Technical Support, Engineering, Operations and administration. Log the incident and follow up until it is resolved.
• Quote spare parts and consumables, ensuring correct parts are offered and suggesting complementary parts to improve customers’ spare stock.
• Evaluate spare part demand and prepare bundles and offers to increase sales.
• Handle rental inquiries and ensure customers have correct information about contract requirements.
• Monitor rental fleet and database, coordinate with the US warehouse for storage and repairs.
• Follow up with rental customers for monthly payments and return schedules.
• Support online chat for North America customers during working hours.
• Support Administration and Operations to contact customers during shipment to ensure information is received and products ship as per plan.
• Manage product standard documentation database to ensure latest versions accompany all quotes.
• Send customers order acknowledgements and shipping confirmations.
• Enter orders in the ERP system for value stream orders.
• Provide support to regional sales managers when they travel or are on PTO.
• Miscellaneous administrative duties in support of sales, office and technical objectives.

Your Skills and Expertise

To ensure success from day one, the following qualifications are required at a minimum:

• Ability to travel up to 15%
• Bachelor's degree in marketing or related business administration from an accredited institution
• Minimum four years’ experience in marketing, business administration, or related field
• Functional and working experience with Adobe Creative Suite products, e.g., InDesign

Additional qualifications that could help you succeed include:

• Project management – cross-functional collaboration to drive projects, manage tasks, and meet deadlines
• Problem-solving and organization – ability to synthesize information into coherent outcomes
• Technical aptitude – ability to translate complex topics into clear, actionable benefits
• Communication – excellent written and verbal communication
• Business acumen – understanding how the role fits into broader goals
• Sense for good design and brand consistency
• Ability to work in a team and independently with limited direction
• Leadership – collaboration across marketing, commercial, operations, and engineering
• Flexibility – adaptability to shifting priorities and a positive, can-do attitude

Benefits

Our benefits package is designed to support your career and well-being, including competitive salary and comprehensive medical, dental, and vision coverage. Flexible hours and remote work options may be available depending on the role and business needs. We offer a 401(k) plan with company match, company-paid short- and long-term disability insurance, generous paid time off, personal days, and an employee wellness program.

Why Choose Justrite Safety Group?

Justrite provides a platform to collaborate with leading professionals, learn from experts, and contribute to cutting-edge solutions. The company supports career advancement and aims to empower employees to grow personally and professionally in a meaningful environment. Join us to be part of a team focused on product excellence and positive impact in our company and community.