Inside Sales Representative

MISTRAS; Saint-Lambert; On-site; CAD 50,000 - 75,000; Full time

Job summary

A leading provider of testing services is seeking an Inside Sales Representative in Saint-Lambert, Quebec. The role involves building a sales funnel, managing customer quotes, and driving customer satisfaction. Candidates should be bilingual in English and French, possess strong communication skills, and have experience in sales and marketing. The position requires a high school diploma, with an undergraduate degree preferred, and offers a salary range of $50,000-$75,000 annually with a 5-day onsite requirement.

Qualifications

• Resilience and persistence in overcoming rejection.
• Detail-oriented to manage multiple quotes accurately.
• High energy and self-starter attitude for proactive outreach.

Responsibilities

• Introduce services to new and established clients.
• Generate and manage customer quotes and proposals.
• Drive customer satisfaction with provided services.

Skills

Bilingualism (English-French)

CRM proficiency

Communication skills

Problem-solving

Education

High school diploma

Undergraduate degree preferred

Tools

Microsoft Office suite

Job description

Overview

The Inside Sales Representative will be responsible for introducing services to new and established clients. They will communicate with customers by telephone and / or email. The primary duty involves building a large sales funnel by finding, developing, quoting, and tracking qualified opportunities that will lead to a sale.

Responsibilities

• Have an understanding of Mistras’ OneSource Solution portfolio with a focus on NDT.
• Generate and manage customer quotes and proposals, ensuring pricing accuracy and solution alignment with operational capabilities.
• Ensure timely follow-up of quotes and opportunities with customers.
• Drive customer satisfaction with the services being provided, with an eye toward future business opportunities.
• Close coordination with Sales and Operations Management, as necessary.
• Provide feedback on the market & competitive trends.
• Update & maintain current customer information, quotes, and sales activities CRM on a daily & weekly basis.
• Prepare all necessary reports in a timely & accurate manner, as requested by management.
• Provide feedback on methods to improve qualified lead generation and quoting results.
• Identify decision-makers amongst targeted leads to start the sales process.
• Conduct outbound and respond to inbound lead generation efforts.
• Deliver accurate forecasts, sales reports, and pipeline visibility on a regular basis to management.
• Participate fully in training sessions, meetings, skill-building, and professional development classes.

Desired Competencies

• Resilience and persistence – ability to maintain enthusiasm and overcome rejection
• Strong listening and problem-solving – critical for understanding customer needs and creating accurate, timely quotes
• High energy and a self-starter attitude – essential for proactive outreach and quote generation
• Detail orientation – must manage multiple quotes and ensure pricing, specifications, and timelines are accurate
• CRM discipline – keeps detailed, current records of all quoting and sales activity

Minimum Requirements

• English-French bilingualism required
• High school diploma, Undergraduate degree preferred
• Industry specific and / or NDT experience a plus.
• Experience in Sales and Marketing
• Valid Driver’s License
• Travel between 0-10% to customer sites / trade shows when the business need is required
• Microsoft Office suite (Word, PowerPoint, Excel etc.)
• CRM proficiency preferred
• Exceptional communication skills.
• Able to work in fast-paced, self-directed environment.

Essential Physical Functions

• Frequent lifting up to 30 lbs.
• This job description reflects management\'s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Salary Range is $50,000- $75,000 annually

Onsite requirement- 5 days