Inside Sales Representative

Swish Group of Companies; Oakville; On-site; CAD 50,000 - 60,000; Full time

Job summary

A Canadian family-owned company is seeking an Inside Sales Representative to engage customers and promote products. This role involves inbound and outbound calling, building relationships, and processing sales. The ideal candidate should have a high school diploma, experience in customer service, and be tech-savvy. The position offers a starting salary of $50,000, annual bonuses, and benefits like health care and retirement contributions. This is an on-site role based in Oakville, Ontario.

Benefits

Company-paid Extended Health & Dental Care

RRSP contributions

Unlimited training and development

Employee discounts

Performance bonuses

Qualifications

• Experience in a customer-facing role in sales or service.
• Tech-savvy with strong computer and CRM skills.
• Good telephone etiquette and professional demeanor.

Responsibilities

• Engage customers through inbound and outbound calls.
• Facilitate the sales process from initial contact to final account setup.
• Maintain organized documentation for easy access.

Skills

Customer Service skills

Organizational skills

Multitasking

Technical skills

Attention to detail

Professional demeanor

Education

High School diploma or equivalent

Tools

CRM software

Job description

Join Swish as an Inside Sales Representative

About Swish:

Swish is a proudly Canadian, family-owned company that has been operating since 1956. From coast to coast, we help communities feel confident that the spaces where they work and live are clean, safe, and hygienic. We are Canada’s source for high-quality cleaning supplies and equipment, offering professional-grade, environmentally responsible solutions tailored to our customers’ needs. Our product and service categories include: Hand Hygiene, Surface Disinfecting, Kitchen, Laundry & Warewash, Floor Care & Matting, Cleaning Tools & Powered Equipment, Safety, PPE, and more. At Swish, our people are at the heart of everything we do.

About the Role:

The Inside Sales Representative plays a crucial role in establishing relationships and marketing the company’s brand in a way that is positive, honest, and professional. The responsibility of an Inside Sales Representative is directly linked to successful outcomes resulting from customer retention and word-of-mouth sales. The Inside Sales Representative combines superior listening and communication skills with an outgoing personality to build instant rapport and further the organization’s business initiative.

Key Responsibilities:

Engage customers and prospective customers via inbound and outbound calls, sometimes following an outlined script to advertise our products, in a way that is professional and honest.

Work with your team members to facilitate calls, manage workflow, and minimize hold times throughout the sales process.

Facilitate the entire sales process from the initiation of the original call through finalization of account set‑up for each customer you speak with.

Research and understand our product line and be familiar with each product’s function and purpose, so you can confidently identify opportunities to recommend products that add value for our customers.

Maintain an organized workspace and properly file documents, updates, and product information so it is readily accessible for reference.

Listen attentively to customer questions and provide answers that are knowledgeable and insightful.

Showcase the company’s strengths and highlight our brand by talking about the characteristics that make our organization unique.

Participate in weekly meetings to discuss benchmarks and goals for the upcoming week.

What You Bring:

High School diploma or equivalent.

Experience in a customer facing role, in either a sales or service environment, either in retail or a call center environment.

Basic Customer Service skills to confidently and accurately address customers’ needs

Experience with B2B / B2C considered an asset

Organizational and multitasking skills

Tech savvy, with strong computer and technical skills

Experience with a CRM and other sales technologies is considered an asset

Attention to detail to accurately process invoices

Professional demeanor and telephone etiquette

Job Details & What We Offer

A people-first company

Membership in the Swish family — we treat our employees with integrity and have since 1956

The role

Location: ON-SITE: Oakville, Ontario or Winnipeg, Manitoba

Salary: Starting at $50,000 annually

Variable compensation: Annual performance bonus eligibility + commissions

Vacation: Starting at 3 weeks

Benefits from Day 1

Company-paid Extended Health & Dental Care

Company contributions to a Registered Retirement Savings Plan (RRSP)

Employee & Family Assistance Program (EFAP)

Extras that matter

Rewards & Recognition program that celebrates great work and meaningful contributions

Access to hundreds of employee discounts across home, wellness, travel, fashion, and more

Unlimited training and development with an industry-leading brand to help you grow your career

Role Information:

New headcount for existing role

Equal Opportunity

Swish is an equal opportunity employer offering a competitive compensation and benefits package, along with excellent opportunities for professional development and advancement within a growing Canadian organization.

Accessibility & Accommodation

Swish is committed to providing an inclusive and accessible recruitment and workplace experience in accordance with applicable human rights and accessibility legislation