Inside Sales Representative

White Cap Canada Inc.; Nanaimo; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading construction supply company in Nanaimo seeks a Sales Associate responsible for facilitating the sales process and providing outstanding customer service. The ideal candidate will have 2-5 years of sales experience, preferably in inventory sales, and a HS Diploma or GED, with a Bachelor's degree being a plus. The role involves significant customer interaction, handling sales orders, and may include some prospects for new opportunities. Comprehensive benefits include competitive salary and RRSP matching.

Benefits

Comprehensive Benefits Packages

RRSP Matching Plan

Internal Learning Centre

Competitive Salary

Career Growth

Wellness Programs

Tuition Reimbursement

Qualifications

• 2-5 years of experience in a sales role.
• Experience with inventory sales preferred.
• Certificate in specialized skills training may be required.

Responsibilities

• Facilitate the sales process and generate new sales opportunities.
• Provide superior day-to-day customer service.
• Input sales orders accurately into the system.
• Prospect for new sales opportunities via outbound calling.
• Develop code directives while maintaining target margin goals.

Skills

Customer service

Sales process facilitation

Order entry

Estimating and proposal duties

Product knowledge

Education

HS Diploma or GED

Bachelor or Associate's degree

Job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for facilitating the sales process to generate new sales opportunities or upsell via phone, email, or other electronic communication. Oversee responses to customer order and quotation requests for all levels of accounts received via outside salespersons, telephone, e-mail, and written and faxed correspondence. Provides customer service for product information, order entry and follow-up support in support of sales, gross margin and corporate service goals.

Major Tasks, Responsibilities and Key Accountabilities

• Provides superior day-to-day customer service by assisting customers in determining product needs and providing logistics support for product needs ensuring compliance with all established company policies, procedures, and guidelines.
• Inputs sales orders into the computer system in an accurate and timely manner.
• Provide customer requested information in a timely manner.
• Continuously improve sales and product knowledge by active involvement in both inside and outside training.
• Develops code directives for certain products while maintaining target margin goals. Generates profitable growth through quota attainment.
• Performs estimating, take-off, and proposal duties as necessary.
• Prospects for new sales opportunities via outbound calling and emailing.
• Provides product pricing by consulting the pricing matrix and other resources to determine the appropriate price ensuring compliance with company guidelines and procedures.
• Facilitates the sales process through project management, tracking open sales orders, issue resolution, and overall customer service and support.

Nature and Scope

• Refers complex, unusual problems to supervisor.
• Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
• None.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Typically requires overnight travel less than 10% of the time.

Education and Experience

• HS Diploma or GED strongly preferred. Specialized skills training / certification may be required. Generally 2-5 years of experience in area of responsibility.

Preferred Qualifications

• 1 to 5 years sales experience.
• Experience with inventory sales preferred.
• Bachelor or Associate’s degree preferred.

If you’re looking to play a role in building Canada, consider one of our open opportunities. We can’t wait to meet you.

Functional Area Sales

About White Cap Canada Inc.

Comprehensive Benefits Packages, RRSP Matching Plan, Internal Learning Centre, Competitive Salary, Career Growth, Wellness Programs & Tuition Reimbursement.