Inside Sales Representative

Reliance Home Comfort; Kingston; On-site; CAD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive base pay

Comprehensive benefits plan

Career growth opportunities

Presidents Club trip

Job summary

Reliance Home Comfort is seeking an Inside Sales Representative to deliver outstanding customer experiences and drive sales through effective handling of inquiries and needs. You will develop product knowledge, support internal partners, and work toward monthly targets in a dynamic team environment.

The role emphasizes a strong customer-service mindset, problem-solving skills, and the ability to adapt to changing priorities.

Qualifications

• Minimum 2+ years of Inside Sales or B2B experience.
• HVAC knowledge and/or service protection plans is a strong asset.
• Results-driven with initiative to drive the business.
• Bilingual English/French is an asset, but not required.

Responsibilities

• Exceed customer experience and sales expectations.
• Deliver best-in-class service to internal and external customers.
• Manage incoming calls and assist customers to drive sales.
• Develop in-depth knowledge of Reliance’s commercial value proposition and offerings.
• Meet and exceed monthly sales targets and KPIs.
• Maintain expert-level knowledge on products and services.
• Communicate with internal partners on customer interactions.
• Collaborate interdepartmentally and be a team player.
• Maintain positive customer relationships to deliver outstanding experience.
• Resolve disputes within guidelines and contribute to process improvements.

Skills

Inside Sales

B2B experience

Customer service

MS Office & CRM

Tools

CRM

MS Office

Job description

Find Your Limitless with Reliance

By joining Reliance as an Inside Sales Representative you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!

What will you do?

• Exceed customer experience and sales expectations
• Deliver best-in-class service experience in a professional courteous manner to internal and external customers
• Manage incoming calls and assist our customers with their requests, providing the right solution for the customer to drive sales
• Develops and maintains in-depth knowledge of Reliance’s Commercial value proposition, including products and services offered and the value they create
• Meet and exceed monthly sales targets and sales performance KPI’s
• Maintain expert-level knowledge on our products and services
• Communicate (verbal and written) with internal partners on applicable customer related interactions
• Communicate effectively interdepartmentally and cross-functionally
• Be a team player

• Maintain positive customer relationships in order to deliver outstanding customer experience and retain customers
• Resolve customer disputes and complaints within company guidelines, emphasizing on providing outstanding customer service
• Contribute to continuous team improvements and business performance
• Other duties as assigned

What do we offer?

• The tools you need to succeed – including the tools for the job as well as training and development programs
• A successful and knowledgeable team to be part of and learn from
• Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential
• A great benefits plan for you / your family
• Career paths so you can advance in the company
• A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination
• And award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What do you bring?

• Minimum 2+ years of Inside Sales or business to business experience
• Industry knowledge and/or experience working with HVAC and service protection plans is a strong asset
• Results-driven individual who takes initiative to drive the business
• Bilingual proficiency in English and French is an asset, but not required
• Can do attitude with customer focus
• Superior problem-solving skills and analytical ability
• Top-notch customer service with both internal and external customers
• Responsive and easily adapts; embraces change
• Ability and aptitude to recognize and positively address performance challenges
• PC literate and adept with learning new systems, good working knowledge of MS Office and CRM
• Excellent time management and organizational skills

Why Reliance?

As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

Vacancy Type: This posting is for an existing vacancy

We use AI-enabled tools to support parts of our selection process; however, every hiring decision is reviewed and finalized by our people.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit www.reliancehomecomfort.com

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