Inside Sales Representative

Msupply; Canada; Hybrid; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision insurance

401k plan

Job summary

mSupply is seeking an Inside Sales Representative to manage and grow relationships within an assigned customer base in Ontario. This hybrid, full-time role focuses on inbound inquiries, outbound outreach, order processing, and resolving customer issues to drive revenue and retention.

The position requires 2 years of call center experience and strong MS Office skills, with opportunities for product guidance and up-selling within a supportive team environment.

Qualifications

• 2 years of call center experience or similar
• Proficiency with MS Office (Word, Excel, PowerPoint, Outlook)
• Aptitude for numerical operations and data entry

Responsibilities

• Respond to inbound inquiries and develop relationships with assigned customers.
• Process product pricing, information, and availability requests.
• Handle orders and resolve customer issues to ensure a high-quality experience.
• Upsell products and services and maintain call logs and reports.
• Research billing issues and communicate trends to management.

Skills

Call center

MS Office

Numerical analysis

Education

High School Diploma

Tools

MS Office Suite

SharePoint

Job description

Do you love working with talented people? So do we!

Our team is growing and we’re looking for best-in-class talent. We value experienced, career-minded employees who focus on teamwork, professionalism and an unparalleled commitment to customer service. We offer full-time employees a competitive benefits package that includes health, dental and vision insurance, along with life and AD&D insurance, 401k plans, vacation time and more.

Browse positions available at mSupply and throughout our HVAC, plumbing and appliance parts business units nationwide. Use the filters to narrow by department, business unit or location.

Location: Ontario

Remote Status: Hybrid

Job Id:4172-MARCONE AP

# of Openings:1

About Marcone Appliance Parts

Since 1932, Marcone has been trusted by repair professionals to quickly deliver original replacement parts for household appliances. The St. Louis-based company is an authorized distributor for major brands such as General Electric, Whirlpool, Electrolux, Maytag, Bosch, Samsung, L-G and many more. Marcone provides next day delivery to 93% of the U.S. and 100% two-day. They operate a comprehensive training institute offering quality business and technical training. For more information, visit marcone.com.

The Inside Sales Representative

(ISR) is responsible for managing and developing relationships within an assigned customer base. This role responds to inbound inquiries, conducts targeted outbound outreach, processes orders, resolves customer issues, and provides product and solution guidance aligned to customer needs. The ISR plays a key role in driving revenue, supporting customer retention, and delivering a consistent, high-quality customer experience through accurate execution and effective communication.

• Estimated to make 15-30 outbound calls per day to assigned/designated customers to develop new business and gain share of potential and wallet share/contribution.
• Processes customer requests for pricing, information, and availability regarding products.
• Processes customer orders for products both in stock and special order.
• Identifies, researches, and resolves customer issues using the computer system.
• Responsible for following up on customer inquiries not immediately resolved.
• Provides customers with product and service information and promotes Up-selling products and services.
• Responsible for completing call logs and reports.
• Research billing issues.
• Raise awareness and communicate with management of trends in customer calls.
• Coaches’ customers how they can utilize computer systems to assist in resolving problems.
• Maintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirements.
• Other duties as assigned.

Qualifications

• High School Diploma or GED equivalent
• 2 years prior call center experience in a related field, with similar computer requirements
• Knowledge of MS Office applications as needed to satisfactorily perform work assignments – Word, Excel, PowerPoint, Outlook, SharePoint as well as can learn company enterprise systems as needed.
• Aptitude for mathematical operations and numerical analysis.

Physical Requirements

This full-time position requires approximately 40 hours per week and involves regular physical and sensory activity, including:

• Prolonged sitting (up to 8 hours), with intermittent standing and walking throughout the shift
• Continuous use of fingers, hands, and arms for computer and office-related tasks

What We Offer

We care about your well-being from day one. Here’s a snapshot of the benefits we provide:

• Comprehensive health benefits, 100% paid by the company - extended health coverage, dental, vision, and prescription drugs, effective your first day
• Life insurance, plus short- and long-term disability coverage
• RRSP with company contributions
• Paid time off - vacation, holidays and personal days
• Employee Assistance Program (EAP); Employee discounts and much more...

Additional Information

Compensation is negotiable based on education, experience, and other relevant credentials. Our salary ranges aredeterminedby role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed reflect the base salary only.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These toolsassistour recruitment team but do not replace human judgment. Final hiring decisions areultimately madeby humans. If you would like more information about how your data is processed, please contact us at [e-mail]

mSupplyis committed to providing accommodation for people with disabilities. If you require accommodation during the application process, please [e-mail]

CORPORATE
One City Place, Suite 400
St Louis, MO 63141
[phone]