Inside Sales Representative

Sonepar; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading electrical distributor in Calgary is seeking an Inside Sales Representative to manage customer calls and orders. This role requires 2-4 years of experience in the electrical industry and excellent communication skills. You will provide support, quote customers, and maintain sales orders. The position offers competitive pay, flexible benefits, and career development opportunities.

Benefits

Flexible benefits program

Employee Assistance Program

Tuition Reimbursement

Employee Discounts

Company paid Life Insurance

Qualifications

• 2-4 years of experience working in the electrical industry or equivalent knowledge.
• Wire & Cable experience preferred.
• Attention to detail and communication skills are key.

Responsibilities

• Handle all incoming customer calls and orders.
• Communicate with customers regarding quotes and returns.
• Prepare and maintain sales order files and customer lists.

Skills

Experience in the electrical industry

High level of accuracy

Excellent written communication

Professional phone manners

Ability to work in a fast-paced environment

Job description

About Us

Robertson Electric Wholesale is a highly regarded Electrical Distributor in Canada. Robertson has demonstrated steady and secure growth since many years, proving to be a dominant player in the industries we serve. With numerous branches across Canada and secure business plans for further growth and expansion, Robertson is seeking talented individuals to join our dynamic Company and be part of our continued success.

We are a proud member of the Sonepar Group, the world's largest privately‑held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In Canada, we are represented by 6 locally managed electrical and industrial distributors and have over 110 locations with coverage in 9 provinces.

What’s In It For You?

• You will be joining a market leader with over 40 years of experience to help you elevate your potential.
• You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.
• A chance to get involved in the forever growing electrical industry.
• We house the largest inventory to better service our customers and deliver on sales commitments.
• An opportunity for career development across many business departments within our organization.

Scope of the Position

The Inside Sales Representative is responsible for looking after all incoming customer calls, handling customer orders, and communicating with customers regarding quotes, returns, and specs. Duties also include checking inventory for product availability, providing delivery dates to customers, and verifying prices. The Inside Sales Rep will prepare and maintain sales order master files, customer lists, purchase orders with receipts, and make routine decisions according to company policies and guidelines.

Major Responsibilities

• Provide support to all REW branches.
• Handle incoming and outgoing customer calls in a professional manner.
• Responsible for handling customer service requests which include order entry, pricing, order maintenance, etc.
• Assist and support Account Managers with customer orders and requests.
• Responsible for quoting customers.
• Deal with product‑related problems that customers may have, such as defective products and the return of products.
• Responsible for spec products for customers.
• Responsible for carrying out any other duties assigned by management.

Skills and Qualifications

• 2‑4 years experience working in the electrical industry or equivalent knowledge – Wire & Cable experience preferred.
• High level of accuracy and attention to detail.
• Excellent written communication skills and professional phone manners.
• Able to work in a fast‑paced environment.

Benefits & Perks

We offer a competitive salary, plus a full set of benefits, including:

• Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
• Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
• Regardless of your benefits program, you will receive company paid Life Insurance and employee paid disability.

Equal Opportunity and Accommodation

Sonepar is an equal opportunity employer and welcomes submissions from all candidates. Accommodation is available to all applicants upon request. If selected for an interview, please advise the Sonepar representative of your accommodation needs at that time. We will work with all applicants to accommodate their accessibility needs.