Inside Sales Rep – Remote (Automotive, Bilingual: English / French)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company in Southwestern Ontario is seeking a Bilingual Customer Support Representative to provide inbound and outbound support. This role demands fluency in both French and English, as well as a strong background in sales and customer service. The position offers a flexible work-from-home option, competitive hourly pay, and opportunities for career advancement within the organization. If you're eager to adapt and grow in a dynamic environment, this may be the perfect opportunity for you.

Benefits

Flexible work-from-home arrangement

Comprehensive medical, dental, and vision insurance

Paid time off

Access to DailyPay

Support for diversity initiatives

Qualifications

• Minimum of 1 year of proven sales experience.
• Strong background in customer support and sales.
• Ability to work from a quiet, distraction-free environment.

Responsibilities

• Provide inbound and outbound customer support.
• Engage in sales activities and relationship building.
• Maintain detailed records of customer interactions.

Skills

Fluency in both French and English

Strong understanding of the sales process

Excellent communication skills

Negotiation techniques

Education

High school diploma or GED

Job description

Why consider this job opportunity:

• Salary up to $24.00 per hour, plus performance-based incentives
• Opportunity for career advancement within the organization, with 80% of managers promoted from within
• Flexible work-from-home arrangement
• Comprehensive benefits including medical, dental, and vision insurance, along with paid time off
• Access to DailyPay for early salary access
• Inclusive company culture with networking opportunities and support for diversity and inclusion initiatives

What to Expect (Job Responsibilities):

• Provide inbound and outbound customer support using a call flow guide in the customer’s preferred language
• Close sales and engage in prospecting, negotiation, and presentation using B2B and B2C skills
• Utilize product knowledge to build client relationships and enhance customer retention
• Maintain attention to detail during sales of products and services
• Track, document, and retrieve information in databases

What is Required (Qualifications):

• Fluency in both French and English
• Minimum of 1 year of proven sales experience, including meeting quotas and working on commission
• Strong understanding of the sales process, relationship building, communication, and negotiation techniques
• High school diploma or GED
• Ability to work in a quiet, distraction-free home environment

How to Stand Out (Preferred Qualifications):

• Eagerness to learn new technologies and adapt to a fast-paced environment
• Strong computer navigation skills and proficiency in PC knowledge
• Experience in customer service or related fields

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