Inside Sales/Delivery Driver (4 Months Contract)

Whitecap; Kitchener; On-site; CAD 23,000 - 33,000; Full time

Job summary

White Cap seeks a customer-focused associate to deliver exceptional service and drive new sales opportunities. You will respond to orders, quotations, and inquiries via in-store, phone, email, and outside sales channels, plus process orders and manage stock and deliveries.

You'll greet customers, upsell related products, and build relationships to become the first-choice supplier. A HS diploma and 0–2 years’ experience are preferred.

Qualifications

• Provide exceptional customer service and generate new sales opportunities.
• Respond to customer order and quotation requests via multiple channels.
• Process orders, quotes, and enter orders into the system.

Responsibilities

• Greet and assist customers, upsell related products and promotions.
• Develop relationships and position as a first-choice supplier.
• Analyze market and drive sales initiatives for market share growth.
• Answer customer questions about accounts, products, rates, and services.
• Identify needs and provide timely solutions; communicate product features, benefits, and warranties.
• Process orders and quotations; manage order status and retrieval.
• Restock and organize showroom; maintain cleanliness.
• Operate delivery van to pick up stock or deliver materials.

Skills

Customer service

Upselling

Relationship building

Communication

Education

HS Diploma or GED

Job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for providing exceptional customer service and generating new sales opportunities. Respond to customer order and quotation requests, over the counter, and received via outside sales representatives, telephone, email, and faxed correspondence. Responsible for receiving, entering and processing orders, and delivering products

Major Tasks, Responsibilities, and Key Accountabilities

• Provides exceptional customer service by greeting and interacting with customers. Upsells by identifying related products, add-on extensions and making customers aware of product promotions.
• Develops relationships and partnerships and establish our business as a First Choice Supplier to our customers.
• Analyzes our market and champions sales initiatives to increase overall market share and profitability.
• Receives, researches, and answers customer questions regarding accounts, products, rates and services offered, via telephone or in person.
• Engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely solutions. Communicates product features, benefits, and warranty policy information to customers.
• Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pull orders as required.
• Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Maintains showroom cleanliness.
• Drives delivery van to pick up incoming stock or deliver materials to designated locations.

Nature and Scope

• Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
• Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.
• None.

Work Environment

• Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors, such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
• Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate to heavy weight (8-40 pounds).
• No travel required.

Education and Experience

• HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.

Preferred Qualifications

If you’re looking to play a role in building Canada, consider one of our open opportunities. We can’t wait to meet you.

We encourage all First Nations, Métis and Inuit peoples or Indigenous peoples of North America to self-identify in their applications.

Minimum Pay

$20.15