Inside Sales Coordinator - Consumer Products

NAFOR; Toronto; On-site; CAD 50,000; Full time

Job summary

A leading manufacturer in consumer products is seeking an experienced Sales Coordinator to manage customer orders and support Account Managers. This role requires strong organizational skills, attention to detail, and a commitment to delivering exceptional service. Join a collaborative team in a modern office environment in Toronto.

Benefits

Casual dress code

Company events

Growth opportunities

Free on-site parking

Bonus pay

Qualifications

• 2-3 years of experience in sales support, customer service, or administrative roles.
• Strong working knowledge of Microsoft Office, especially Excel.
• Verbal and written proficiency in English.

Responsibilities

• Manage and process customer orders accurately.
• Support Account Managers and ensure exceptional customer experience.
• Coordinate logistics for timely delivery of orders.

Skills

Organizational skills

Customer service

Analytical thinking

Multitasking

Communication skills

Education

College diploma or university degree in Business, Marketing, or related field

Tools

Microsoft Office Suite

CRM/ERP systems

Job description

CTI Living - Sales Coordinator - Consumer Products - Plant Pots

Join us. We are seeking an experienced and highly organized Sales Coordinator. The Inside Sales Coordinator is the backbone of our sales support team. In this role, you will:

• Manage and process customer orders with precision and accuracy.
• Support Account Managers by ensuring they are always equipped with the right information, making them look great in front of their customers.
• Coordinate with distributors and logistics partners to ensure smooth delivery across both the U.S. and Canada.
• Jump in where needed—whether that means pulling product samples, taking last‑minute photos, or providing hands‑on support at trade shows.

This role is not about marketing or calling, it is about execution, organization, and ensuring the customer experience is exceptional. You will gain more hands‑on experience in one year than in five years at most agencies, all within a fast‑growing (500% growth over the past decade), friendly, and collaborative team environment in our newly renovated workspace.

Salary

$50,000 per year

Location

86 Six Point Rd, Etobicoke, ON, M8Z 2X2

About CTI

CTi Living is a leading manufacturer and supplier of high‑quality plastic planters and containers for both indoor and outdoor use, proudly serving the floral, greenhouse, and home décor industries. Since 2003, we have been designing, manufacturing, and wholesaling decorative and functional planters across North America and the UK, combining style, durability, and functionality in every product we create.

Today, our products are trusted by over 400 greenhouse growers and sold through major national retailers, including Home Depot, Walmart, Costco, Lowe’s, Loblaw Companies, Kroger, Canadian Tire, and Menards, as well as a wide network of independent garden centers and décor retailers.

What sets CTi Living apart is our commitment to innovation, craftsmanship, and customer service. From ready‑to‑use designs to fully customized solutions, we offer a diverse range of products tailored to the unique needs of our partners. Using advanced injection moulding and thermoforming processes, we bring creativity to life—whether it’s a rustic “stone” pot that feels as though it came from an Italian villa or a glossy cobalt “ceramic” design fit for a modern gallery.

Over the years, we have grown into an international team driven by collaboration and continuous improvement. We take pride not only in our products but also in our customers’ success, believing that real growth happens when we grow together.

Our mission is bold yet simple: to revolutionize the planter industry—one pot at a time.

Key Responsibilities

As a Sales Coordinator, you will play a central role in ensuring a seamless experience for both our customers and Account Managers. This position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities with accuracy and professionalism. You will be the backbone of day‑to‑day sales support, ensuring orders are processed flawlessly and customers receive the highest standard of service.

Order & Account Management

Enter, track, and manage all customer orders with precision, ensuring every detail—SKU, pricing, colour, size, delivery dates—is accurate.

• Provide proactive updates to customers and Account Managers on order status, product availability, delivery schedules, and any changes that may affect timelines.
• Manage customer questions, requests, and correspondence on behalf of Account Managers via phone and email, ensuring timely, professional, and customer‑focused responses.
• Support distributor accounts that purchase in bulk and redistribute containers to multiple smaller clients, ensuring orders flow smoothly and efficiently.
• Work closely with vendor partners to clarify and resolve discrepancies in customized orders, helping to minimize delays or errors.

Sales Support & Reporting

• Assist Account Managers in preparing seasonal quotes, presentations, and client‑facing documents to support sales initiatives.
• Develop sales and data reports, summaries, and insights that help inform business decisions and provide value to clients.
• Use Excel extensively to prepare quotes, build reports, and track orders.
• Maintain detailed and accurate records in our proprietary order management system (similar to Salesforce).

Logistics & Cross‑Functional Coordination

• Collaborate daily with logistics and operations teams to ensure orders are delivered on time and in full (OTIF).
• Troubleshoot shipping issues and work with internal and external teams to find quick, effective solutions.
• Assist in coordinating trade shows, including preparation, scheduling, and logistics.
• Be available for occasional U.S. travel (e.g., Ohio trade show) as needed.

Organization & Multitasking

• Handle multiple small tasks and requests simultaneously while maintaining a high degree of organization and professionalism.
• Anticipate needs, stay ahead of potential issues, and take initiative to keep projects and accounts moving forward smoothly.
• Always maintain a customer‑first mindset, ensuring Account Managers appear prepared, reliable, and efficient in clients’ eyes.

Requirements

Education

• A college diploma or university degree in Business, Marketing, Project Management, or a related discipline is considered a strong asset.
• While formal education is valuable, equivalent professional experience demonstrating strong organizational, analytical, and customer service skills will also be considered.

Experience

• 2–3 years of experience in sales support, customer service, or administrative roles, ideally involving order management or account coordination.
• Proven ability to take on increasing levels of responsibility and manage multiple priorities in a fast‑paced environment.

Language Skills

• Verbal and written proficiency in English is required; proficiency in French is a bonus (but not required).

Technical & Computer Skills

• Strong working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Proficiency in Excel is essential, with the ability to build reports, analyze data, and manage order information.
• Comfortable with technology, data entry, and excellent typing speed and accuracy.
• Experience with CRM/ERP systems (e.g., Salesforce or similar) is considered an asset.

Other Requirements

• Must be legally authorized to work in Canada.
• A personal vehicle is an asset but not mandatory.
• Occasional travel to U.S. trade shows may be required.

Skills & Personal Attributes

• Multitasking & Prioritization: Ability to manage multiple assignments simultaneously while meeting deadlines and addressing time‑sensitive issues.
• Team‑Oriented: A collaborative mindset, always willing to support colleagues and contribute positively to the team environment.
• Motivated & Ambitious: Demonstrates initiative, drive, and a desire to grow within the role and the company.
• Eager Learner: Views learning as essential—adaptable, coachable, and enthusiastic about overcoming challenges and developing new skills.
• Calm Under Pressure: Maintains composure and professionalism in high‑stress or fast‑paced situations.
• Analytical Thinking: Possesses strong problem‑solving skills with the ability to interpret data, think strategically.
• Communication Excellence: Exceptional verbal and written communication skills, with the ability to engage professionally with customers, colleagues, and partners.

Benefits

• Casual dress code
• Company events
• Growth opportunities within your role
• Supportive, smaller‑sized teams
• Free on‑site parking
• Easy access via TTC
• Paid time off
• Free products
• Work with plants
• Bonus pay

Reports To

Sales Coordinator, Supervisor / Account Managers

Work Environment

We take pride in the office environment we’ve built—it’s modern, collaborative, and filled with talented colleagues who genuinely enjoy working together. This role is 100% in‑person at our Etobicoke office, where you’ll be surrounded by a supportive team that values communication, teamwork, and shared success.

The position is structured as a Monday to Friday, 9:00 AM to 5:00 PM role, but occasional flexibility may be required to meet tight deadlines or handle time‑sensitive customer needs. While the Account Managers are often on the road meeting with clients, you will serve as their trusted proxy in the office, ensuring customers receive timely, professional service and that nothing falls through the cracks in their absence.

Being in the office also means you’ll benefit from working closely with colleagues across departments, fostering strong relationships and building the day‑to‑day collaboration that makes our team exceptional.

Contact

Jeff Richmond at 416‑238‑6400 or [e-mail]

Equal Opportunity Employment

CTI-Centrade embraces diversity and equal opportunity. We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, disability, age, marital status, or family status. If you require disability‑related accommodation during the application or interview process, simply let us know and we’ll work with you to ensure you have a positive experience.

Apply online