Inside Sales Coordinator

Raytec; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading global lighting solutions provider is seeking an Inside Sales Co-ordinator in Ottawa. In this role, you'll support sales and marketing efforts, ensure excellent customer service, and manage the CRM database. Ideal candidates should have sales support experience, excellent communication skills, and be adaptable under pressure. The position offers health benefits, a generous vacation package, and a collaborative team environment.

Benefits

Health, Dental and Eyecare plan

Generous Vacation Package

Team building lunches and events

Qualifications

• Proven experience in sales support, customer service, or a related role.
• Ability to manage several tasks concurrently, to prioritize and reorganize as required.
• Excellent written and verbal communication skills.

Responsibilities

• Liaise between the sales team and clients to gather relevant information.
• Update CRM database and generate sales reports as needed.
• Provide excellent customer service to new and existing clients.

Skills

Sales support experience

Customer service skills

Excellent communication skills

Knowledge of MS Office

Ability to work under pressure

Quick thinking and responsiveness

Ability to work independently

Bilingual (Spanish)

Education

High school diploma or equivalent

Bachelor’s degree in business or related field

Tools

CRM software

Job description

Inside Sales Co-ordinator

Raytec are excited to be looking for an experienced Inside Sales Co-ordinator. The role is a rare opportunity to join our established team as we continue our growth journey.

Purpose of the Job

·Liaising between the sales team and clients to ensure all relevant information is gained.

·Liaising with internal departments to ensure seamless sales operations.

·Offering excellent customer service to new and existing clients.

Main Duties & Responsibilities

·Support sales and marketing efforts in the assigned territories: USA, Canada & Latin America

·Provide support and build relationships with our existing integration, distribution and OEM partners as required

·Answer phone and email inquiries, this can relate to: General product knowledge Sales related questions

·Handle customer complaints/issues/returns and work to resolve them to their satisfaction

·Update & maintain CRM database & opportunity pipeline; generate sales reports when required by sales team

·Preparing quotes & proposals for customers using internal systems

·Maintain & prepare sales and inventory reports/analyses including sales forecasts, pipeline updates, and performance metrics.

·Proactively communicate with existing and potential customers to promote the sales of our products & ensure customer satisfaction post-sales

·Communicate & assist customers via Live Chat platform

·Support the development and execution of marketing campaigns and promotional activities

·Support sales representatives with necessary product, literature, manufacturing, and customer information

·Attend sales and marketing meetings as needed, sometimes offsite

·Maintain and update price lists and distribute accordingly to customers/distributors/partners

·Assist with special projects as requested

Essential

·Proven experience in sales support, customer service, or a related role.

·Ability to manage several tasks concurrently, to prioritize and reorganize as required

·Quick thinking and responsive

·Excellent communication skills both written and verbal

·Knowledge of MS Office Suites, esp. Outlook, Excel, PowerPoint & Word

·Adaptable and able to work under pressure, within tight deadlines and time constraints

·Ability to communicate well with colleagues, collaborates and contributes

·Work independently without constant supervision

Desirable

·High school diploma or equivalent; bachelor’s degree in business or related field

·Knowledge of CRMs

·A good knowledge of Spanish language

Location

The role of Inside Sales Co-ordinator requires working from our office in Ottawa, Ontario from Monday - Friday.

Benefits

·Health, Dental and Eyecare plan

·Generous Vacation Package

·Team building lunches and events

Personal Spec

Raytec pride ourselves on our core values and expect our employees to do the same:

Expertise: We strive to be experts in our field. We use our knowledge and experience to deliver outstanding products and customer service.

Initiative: We’re not content with standing still. We push boundaries and improve how we do things on a daily basis.

Integrity: We’re honest, approachable, and open to change. We set high standards and take pride in the work we do.

About Raytec

Founded in 2005, Raytec are world leaders in LED lighting for safety and security. We have over half a million products actively in service and employ over 90 staff worldwide. Raytec has two offices located in Northumberland, UK, and Ottawa, Canada and sell to over 70 countries around the world. All our products are manufactured in head office in the UK, and have been installed in some of the most challenging environments on planet earth from the Arctic Circle to the Jungles of Borneo.

This position is located in Ottawa at Raytec Systems Inc, who operate sales and support for Raytec products across the Americas markets.

Raytec are a global business that operates without leaving a footprint on our planet.