Inside Sales Associate

CSS White Cap Supply Canada Inc; Toronto; On-site; CAD 24,000 - 34,000; Full time

Job summary

CSS White Cap Supply Canada Inc. is seeking aSales Associate to drive the sales process, develop customer relationships, and assist with orders in a Toronto area location.

The role involves handling inquiries, identifying needs, and offering product recommendations to customers in person and via phone or email. The position emphasizes upselling and cross-selling opportunities, accurate order processing, and maintaining strong customer service to position White Cap as the first choice supplier

Qualifications

• HS Diploma or GED strongly preferred.
• 0-2 years of experience in area of responsibility.

Responsibilities

• Receives, researches, and answers customer questions regarding accounts, products, rates and services via telephone or in person; engages with both counter and phone customers to identify needs, respond to inquiries, and offer timely solutions.
• Identifies up-selling and add-on sales opportunities; communicates product features, benefits, and warranty information to customers.
• Develops relationships and partnerships with customers and establishes White Cap as a First Choice Supplier.
• Processes purchase orders and completes paperwork; handles cash and credit card transactions.
• Orders products, arranges deliveries, follows up on order status; prospects for new opportunities via outbound calls and emails.

Skills

Sales experience

Customer service

Education

HS Diploma or GED

Tools

Microsoft Office

CRM software

Job description

Job Summary

Responsible for the sales process to generate new sales opportunities or up-sell via phone, email, other electronic communication, or in person. Develop customer relationships by identifying customer needs, informing customers about the products and services offered, providing solutions, recommending new/better products, and processing/handling customer orders.

Major Tasks, Responsibilities and Key Accountabilities

Receives, researches, and answers customer questions regarding accounts, products, rates and services offered, via telephone or in person; engages with both counter customers and phone customers to fully identify needs, responds to inquiries or questions, and offers timely solutions. Identifies up-selling and add-on sales opportunities. Communicates product features, benefits, and warranty policy information to customers. Develops relationships and partnerships with customers and establishes White Cap as a First Choice Supplier to our customers. Processes purchase orders and completes other paperwork as required; handles cash and credit card transactions. Orders products, arranges deliveries, and follows up with customers with regarding order status. Prospects for new sales opportunities via outbound calling and emailing. Facilitates the sales process through project management, tracking open sales orders, issue resolution, and overall customer service and support. Provides product pricing by consulting the pricing matrix and other resources to determine the appropriate price.

Nature and Scope

Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor. Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor. None.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting, and maneuvering material or equipment that may be heavy (50+ pounds) or awkward. Typically requires overnight travel less than 5% of the time.

Education and Experience

HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.

Preferred Qualifications

1+ years of sales experience. High School Diploma or GED. Computer skills and knowledge of Microsoft Office.

Minimum Pay

$21.15

White Cap operates approximately 500 branches across North America with more than 11,000 employees supporting approximately 200,000 customers.

For more information about White Cap, visit about.whitecap.com.