Inside Sales and Service Representative

The Fastener Group Ltd.; Regina; On-site; CAD 40,000 - 55,000; Full time

Job summary

A market-leading fastener supplier in Regina is seeking an Inside Sales and Service Representative. The role involves customer order processing and providing professional service. Ideal candidates will have 2-3 years in customer service, excellent communication, and time management skills. This position supports a diverse workplace and encourages applicants from all backgrounds.

Qualifications

• 2 to 3 years of customer service experience in the same or similar industry.
• Strong ability to deliver exceptional service in a fast-paced environment.
• Excellent time management skills and attention to detail.

Responsibilities

• Answer phone calls, emails, and assist walk-in customers professionally.
• Identify customer needs and recommend appropriate products/services.
• Process and enter customer orders into the computer system.

Skills

Customer service experience

Strong communication skills

Time management

Proficiency with computers

Job description

Job Overview

We are seeking a reliable and motivated Inside Sales and Service Representative to join our growing team at JD Industrial Supplies in Regina. As an inside sales representative, your primary responsibilities will include processing customer orders and addressing inquiries related to products, pricing, and product availability. You will play a key role in ensuring a smooth sales experience for our customers by providing prompt responses, delivering professional customer service, and demonstrating accurate product knowledge.

Primary Responsibilities

• Answering phone calls, emails, and helping walk-in customers in a professional manner.
• Provide best-in-class customer service and help resolve customer issues and requests in a timely manner.
• Identify customer needs and recommend appropriate products/services.
• Provide pricing and inventory information to customers.
• Process and enter customer orders with detailed specifications into the computer system.
• Support Outside Sales Reps in processing quotes, orders, and other requirements.
• Help in organizing the showroom, stocking shelves, etc.
• Other duties as assigned by the manager.

Qualifications

• 2 to 3 years of customer service experience in the same or similar Industry is a definite asset.
• Strong work ethic, with the ability to consistently deliver exceptional service in a fast-paced environment.
• Strong written and verbal communication skills, excellent interpersonal skills, and an ability to work with diverse groups of people.
• Excellent time management skills with the ability to balance multiple priorities with high attention to detail.
• Strong proficiency with computers and willingness to learn new software programs
• Highly motivated with a desire to be successful.
• Willingness to gain advanced knowledge of our products and services.
• Self-starter who takes initiative in getting things done.
• A team player with a "can-do" attitude.

Company Overview

The Fastener Group (“TFG”) is a Canadian-owned, market-leading seller of fasteners, tools, safety gear, and other related accessories and has been serving customers in the construction industry, oil and gas, government, and heavy industries since 1979. TFG stands as one of Western Canada’s largest fastener and accessory sellers, spanning from Manitoba to British Columbia.

The Fastener Group is a fair and inclusive employer dedicated to diversity. We welcome applications from all qualified candidates without discrimination based on race, colour, religion, sex, national origin, age, disability, protected veteran status, or any other legally protected factors. Accommodations are available upon request if you require them during the recruitment process.