Inside Sales and Service Representative

The Fastener Group Ltd.; Edmonton; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading fastener and tools company in Edmonton is seeking an Inside Sales Representative to support sales operations. Responsibilities include processing orders, providing customer service, and helping resolve inquiries. Ideal candidates have 2-3 years of customer service experience, strong communication skills, and a motivation to succeed. Competitive salary and comprehensive benefits are offered, making this an excellent opportunity for career growth.

Benefits

Competitive Salary

Employee Incentive Program

Career growth opportunities

Comprehensive Group Benefit Package

Employee & Family Assistance Program

Matching Pension Program

Generous time off

Qualifications

• 2 to 3 years of customer service experience in a similar industry is an asset.
• Ability to deliver exceptional service in fast-paced environments.
• Strong proficiency with computers and willingness to learn.

Responsibilities

• Answer phone calls, emails, and assist walk-in customers.
• Resolve customer issues and requests promptly.
• Process and enter customer orders in the computer system.

Skills

Customer service experience

Strong work ethic

Written and verbal communication

Time management

Computer proficiency

Motivation and initiative

Team player attitude

Job description

About us:

Edmonton Fasteners and Tools Ltd. is a proud member of The Fastener Group with multiple branches throughout Western Canada. We take pride in being the industry leader, proudly serving our clientele and supporting our dedicated employees for over 4 decades.

With two conveniently located branches in Edmonton, we provide innovative solutions and products tailored to meet the diverse needs of our customers in the industrial, commercial, and construction sectors. Our focus is on offering a wide range of products, including hand and power tools, fasteners, safety supplies, and other essential products to support business operations. At Edmonton Fastener, we believe in the importance of building relationships with our customers and understanding their needs. We are committed to delivering exceptional customer service and ensuring that everyone receives the quality service they deserve.

Job Overview:

We are seeking a reliable and motivated Inside Sales Representative to join our growing team at our South Branch location. As an inside sales representative, your primary responsibilities will include processing customer orders and addressing inquiries related to products, pricing, and product availability. You will play a key role in ensuring a smooth sales experience for our customers by providing prompt responses, delivering professional customer service, and demonstrating accurate product knowledge.

Primary Responsibilities:

• Answering phone calls, emails, and helping walk-in customers in a professional manner.
• Provide best‑in‑class customer service and help resolve customer issues and requests in a timely manner.
• Identify customer needs and recommend appropriate products/services.
• Provide pricing and inventory information to customers.
• Process and enter customer orders with detailed specifications into the computer system.
• Support Outside Sales Reps in processing quotes, orders, and other requirements.
• Help in organizing the showroom, stocking shelves, etc.
• Other duties as assigned by the manager.

Qualifications:

• 2 to 3 years of customer service experience in the same or similar Industry is a definite asset.
• Strong work ethic, with the ability to consistently deliver exceptional service in a fast‑paced environment.
• Strong written and verbal communication skills, excellent interpersonal skills, and an ability to work with diverse groups of people.
• Excellent time management skills with the ability to balance multiple priorities with high attention to detail.
• Strong proficiency with computers and willingness to learn new software programs.
• Highly motivated with a desire to be successful.
• Willingness to gain advanced knowledge of Fasteners & Tools products and services.
• Self‑starter who takes initiative in getting things done.
• A team player with a "can‑do" attitude.

What we offer:

• Competitive Salary
• Employee Incentive Program
• Career growth opportunities
• Comprehensive Group Benefit Package
• Employee & Family Assistance Program
• Matching Pension Program
• Generous time off

This is an excellent opportunity for an individual who possesses a positive attitude, a great work ethic, and someone who is looking to excel in a dynamic sales environment. We invite you to join our growing team and take your career to the next level by applying through this ad.

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.