Inside Sales and Customer Experience Specialist - SJ51343

Osborne Recruitment - North America; Toronto; On-site; CAD 55,000 - 85,000; Full time

Benefits offered by this job

Benefits

PTO

Growth opportunities

Job summary

Osborne Recruitment - North America in Toronto is seeking an Inside Sales and Customer Experience Specialist to drive growth in a fast-moving startup with an established customer base. You will manage pre and post sales, qualify prospects, and act as the end-to-end contact for customers.

You will collaborate with leadership, exceed monthly and quarterly targets, maintain CRM records, and shape the customer journey with tailored product solutions and outstanding service.

Qualifications

• 5+ years experience in sales and customer service including pre and post sales support.
• Experience selling customized products to businesses and customers; blinds/window coverings preferred.
• Customer-first mindset with ability to quickly build rapport.
• Proven track record of exceeding sales targets through consultative selling.
• Ability to hustle and hit quotas; quick turnaround on leads.

Responsibilities

• Closing new business by identifying and qualifying prospects.
• Executing strategic prospecting activities including cold calls and social selling.
• Providing consultative recommendations over the phone based on customer information.
• Presenting a strong value proposition and delivering product solutions.
• Maintaining CRM records and achieving transparency in pipeline and forecasts.

Skills

Sales experience

Customer service

Prospecting / cold calling

Communication & presentation

Tools

Salesforce

Salesloft

HubSpot

Job description

INSIDE SALES AND CUSTOMER EXPERIENCE SPECIALIST - TORONTO

Are you a competitive sales professional who prioritizes and supports customers through the entire pre and post sales environment?

Osborne is partnering with a fast moving start up with an established customer base that is experiencing the amazing benefits of an industry leading window covering product. The company’s sales and success across North America have opened the opportunity to bring on an eager and motivated Sales and Customer Experience Specialist to join and contribute to the team.

Are you ready to bring your energy to drive continued North American growth and success in a B2B and B2C environment? This role is an ideal fit for someone who wants a seat at the leadership table, offering insight into the business, leveraging strategic perspectives and having a direct line to the founder to influence growth plans and strategies. You will have an ability to have your handprints on the trajectory of the business and be the end-to-end contact for your customers. You control the narrative and their overall satisfaction with the product and service.

As an Inside Sales and Customer Experience Specialist, you will be focused on:

• Closing new business by identifying and qualifying prospects through research, incoming leads, dedicated networking and leveraging existing relationships
• Executing on strategic prospecting activities such as cold calls, social selling and facilitating conversations as a trusted advisor
• Providing consultative recommendations over the phone based on customized information provided by customers
• Positioning and presenting a strong value proposition to potential customers
• Creating and delivering relevant product solutions to meet customer needs
• Securing buy-in from customers based on expertise in providing product configuration, ordering dimension measurements and solutions to their window covering needs
• Closing new customers and ensuring products are ordered, delivered and that they exceed customer expectations
• Building and maintaining strong customer relationships to ensure satisfaction, retention, positive feedback, and referrals
• High achievement across monthly, quarterly and annual sales targets
• Documenting and managing up to date records in the CRM to ensure transparency, view to pipeline, reporting and forecasts
• Maintaining a pulse on the competitor landscape, identifying risks and opportunities

What You Need:

• 5+ years experience in sales and customer service including pre and post sales support
• Experience selling customized products to businesses and customers; ideally in the blinds and window covering space
• An ability to quickly build rapport and act with a customer-first mindset
• A proven track record of exceeding sales targets through consultative selling
• A desire to hustle and knock quotas out of the park
• Quick turnaround on leads and an ability to capitalize on opportunities
• Excellent communication, presentation and customer support abilities
• Market knowledge across customized products including window blinds, interior design, furniture, security systems, solar, landscaping, etc.
• Experience in solving customer challenges and quick attention to address concerns or issues that could arise or have presented themselves
• Proficiency with CRM systems such as Salesforce, Salesloft, HubSpot, etc.
• Internal drive to work independently and as part of a team to drive revenue and growth

Base Salary: $55K+ base with unlimited earning potential

Commission: Uncapped performance-based

Benefits, PTO, internal growth opportunities

This posting is for an existing vacancy.

Osborne Recruitment is an equal opportunity employer committed to supporting an inclusive and accessible environment. Should you require accommodation or support in any aspect of the recruitment and selection process, we will assist to meet your needs.

Osborne does at times employ certain artificial intelligence (AI) technologies to enhance our recruitment processes. All AI-assisted evaluations are reviewed by our recruitment professionals to ensure fairness and accuracy and do not make autonomous hiring decisions. Final decisions rest with our human recruitment team, ensuring a balanced and fair evaluation process.