Inside Sales

SINOBOOM NORTH AMERICA LLC; Golden Horseshoe; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading manufacturing firm located in Golden Horseshoe, Ontario, is seeking an Inside Sales Representative. This role focuses on managing warranty claims, providing administrative support, and ensuring customer satisfaction. Candidates should have experience in sales or customer service, excellent organizational skills, and familiarity with software tools. The position offers benefits like dental, health, and paid time off.

Benefits

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Qualifications

• Experience in inside sales, customer service, or administrative support.
• Strong organizational skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage warranty claims and ensure accurate documentation.
• Provide customer support for warranty-related inquiries.
• Maintain and update the warranty dashboard and records.
• Assist with expense claim submissions via Maycur.
• Support sales order process with outside sales team.

Skills

Inside sales experience

Customer service skills

Organizational skills

Communication skills

Problem-solving abilities

Multitasking

Tools

Microsoft Office Suite

Salesforce

Maycur or similar expense systems

Job description

Benefits

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Position Summary

The Inside Sales Representative provides administrative and customer support for the Canada region, with a focus on managing warranty claims, coordinating expense submissions, and maintaining organized warranty and service documentation. This role ensures timely communication with customers and internal teams to support smooth aftersales operations and overall customer satisfaction.

Key Responsibilities

Oversee and manage all warranty claims for the Canada region, ensuring accurate documentation and timely processing.

Provide customer support for warranty-related inquiries, ensuring prompt and professional resolution.

Maintain and update the warranty dashboard and related records in the shared folder for tracking and reporting purposes.

Support SMSM warranty activities, ensuring alignment with internal standards and reporting requirements.

Assist with expense claim submissions through the Maycur system, ensuring compliance with company policies.

Provide general administrative support to the Canada regional team, including coordination of documents, reports, and communications.

Collaborate with sales, aftersales, and functional teams to ensure a seamless flow of information and support customer needs.

Assist in the sales order process by collaborating with the outside sales team to input data into Salesforce.

Qualifications

Previous experience in inside sales, customer service, or administrative support roles (experience with warranty processes preferred).

Strong organizational skills and attention to detail.

Excellent communication and problem-solving abilities.

Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with data tracking tools.

Ability to manage multiple priorities in a fast-paced environment.

Experience with Maycur or similar expense systems is an asset.

Prior Salesforce experience is an asset.

Reports to: Country Director

Direct Reports: 0