Inside Customer Service Representative

Grainger Canada; Windsor; On-site; CAD 51,000 - 71,000; Full time

Benefits offered by this job

Medical, dental, vision and drug cover

PTO and holidays

Life insurance

Employee assistance program

RRSP and defined contribution pension

Education & professional membership

Employee discounts

Job summary

Grainger Canada in Windsor, ON is seeking a customer-focused professional to quote customers, process orders, and source products. You will deliver excellent service, manage back orders, and seek cost-saving substitutions while adhering to quality and safety procedures.

The role offers a base salary of CAD 51,440 to 70,730 with an incentive target of CAD 6,000, dependent on performance and location. Benefits and company programs support your financial future.

Qualifications

• Minimum 1–2 years of customer service experience.
• Demonstrates strong work ethic and commitment to getting the job done.
• Ability to provide exceptional customer service and build relationships.
• Team player who can also work independently.
• Knowledge of dangerous goods and WHMIS is required.

Responsibilities

• Quote customers and process orders from customers and WFS Account Managers.
• Source products for customers outside usual vendor base.
• Provide cost savings and substitutions to customers as requested.
• Follow up on back orders, quotes and complaints.
• Maintain product knowledge through ongoing learning and research.
• Process customer returns and PO returns per Quality Systems procedures.
• Follow billing and freight instructions for inbound and outbound shipments.

Skills

Customer service

Team player

Communication skills

Self-starter

Time management

Proficient computer skills

WHMIS knowledge

Job description

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visitwww.grainger.com.

Work Location Type: Windsor, ON

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visitwww.grainger.com.

Compensation

The base salary for this role ranges between $51,440 - $70,730, with eligibility for an incentive target of $6,000.00 % which is contingent upon achieving both individual and company performance objectives. The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law. This job posting is for an existing vacancy.

KEY DUTIES AND RESPONSIBILITIES (You Will)

• Quote customers and process orders based on requests from customers and WFS Account Managers
• Source products for customers not in our usual vendor base
• Provide cost savings and product substitutions to customers as requested
• Follow-up on customer back orders, quotes, and complaints
• Continuously improve product knowledge through lunch n’ learns, online research, etc.
• Process customer returns and PO returns as per Quality Systems procedure
• Review all reports and make inquiries as needed
• Seek special contract pricing from vendors when applicable
• Follow billing and freight instructions – inbound and outgoing
• Follow all safety protocol in compliance with WFS’ Health & Safety policies and procedures and the Occupational Health & Safety Act
• Support all aspects of WFS Quality Management System
• Other duties as assigned

REQUIRED EXPERIENCE AND QUALIFICATIONS (You Have)

• A minimum of 1 to 2 years previous customer service experience is required
• Demonstrates a strong work ethic and personal commitment to get the job done
• Demonstrated ability to provide exceptional customer service
• Team-player and an ability to work independently
• Knowledge of industrial and/or safety products is preferred
• Superior interpersonal, problem solving and customer service skills to effectively build relationships
• Strong communication skills, ability to convey message in an organized, clear and effective manner
• A self-starter, taking action to achieve goals beyond what is required
• Strong time management and organizational skills, with proven ability to adhere to tight deadlines
• Proficient computer skills and aptitude
• Knowledge of dangerous goods and WHMIS regulations is required

Rewards And Benefits

Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.